We take great pride in the products we supply and are glad to provide detailed information on each products condition. All our items range from brand new to refurbished - you can find more details in the condition tab below.
Warranty
12 Months
Cover against manufacturing faults or defects found during the warranty period. The warranty provided does not cover accidental damage or misuse. Further details can be found in the warranty tab below.
Delivery
Next Working Day Delivery on Orders Before 2pm
Enjoy lightning fast same day dispatch with next working day delivery on all orders placed before 2pm. Plus, it's FREE for the UK mainland and you'll get a text from our courier with an hour long timeslot on the day of delivery. Peace of mind with TEKshop.
Returns
30 Day Money Back Returns
Changed your mind? No problem, our 30-day return program allows returns up to 30 days from the date of purchase. Just make sure it's in as new condition with the original packaging.
With Wireless Dolby Atmos, you'll hear every whoosh, bang and spine-chilling creak in 3D surround sound, just like the director intended. And there's not a cable in sight either. Your favourite entertainment will sound better than ever with Samsung Q-Symphony - the sounds comes at you from both your soundbar and TV speakers. And SpaceFit Sound-Pro is like having your own personal sound guy at home. The built-in microphone analyses the acoustics of your room, then fine-tunes the EQ of the sound bar so it's optimised for your space.
Good to know
- The all-in-one design has 7 speakers and a built-in subwoofer, carefully tuned by the Samsung Audio Lab - Can't find the remote? Control your sound bar using just your voice with Amazon Alexa built-in - The built-in centre speaker lets you hear every word of dialogue clearly – never miss a single detail in those overly complicated plots - With WiFi and Bluetooth connectivity, you can play music straight from your favourite apps or tweak the sound in the SmartThings app - You can be sure that whatever you're watching sounds its best thanks to Adaptive Sound - it optimises the sound based on what's on the screen
Natural sound, built-in woofer and compact design
Discover an all-in-one soundbar that delivers exceptional sound. This versatile speaker is great for every room, delivering outstanding audio through 7 speakers. Don't be surprised by its built-in woofer that delivers impressive bass from such a compact solution.
Built-in wireless Dolby Atmos cinematic sound*
Transform your home cinema set-up with Wireless Dolby Atmos. This technology takes your soundbar to the next level, wirelessly delivering pinpoint sound effects for cinematic 3D surround sound* - just sit back and enjoy the show.
Samsung Q-Symphony - Your TV and Soundbar play together in perfect harmony
Enhance your viewing experience with amazing sound from both your TV and soundbar, working in perfect harmony, without a complicated set up. Just kick back, and let Q-Symphony take care of it all. Elevate your sound experience, perfected by Samsung.
Sound tuned perfectly for your space
Experience optimised sound, calibrated perfectly for your space. A built-in microphone listens to the acoustics of your room and improves the equalisation of your soundbar and subwoofer automatically. Always get the best sound experience tuned for your room.
Built-in Centre Speaker and AVA - Never miss a word
Experience crystal clear dialogue thanks to a special built-in center speaker and Active Voice Amplifier (AVA) that detects background noise and clarifies the voices on your screen. No more rewinding to hear the conversation in your favourite shows.
A seamless signal for the best Dolby Atmos experience
Other HDMI ports can't support the full Dolby Atmos or DTS:X experience. But with this cinematic soundbar, you can kick back, unwind, and savour the original, high-quality audio delivered through HDMI eARC (Audio Return Channel) for the ultimate surround sound experience.
Condition
The item in this listing is: Brand New
Brand New
New, unopened, and unused products with full warranty and support.
Open Box
‘Open Box’ means that the item cannot be sold as new – a mix of cancelled, undelivered orders, and warranty replacement products.
Box has been opened but device has never been used.
Item is in ‘as new’ condition, may have the odd minor handling mark.
Most likely retail packaging or may be in replacement box.
12 Month Collect and Return Warranty* (Manufacturer/ TEKshop).
Refurbished Products
Love technology but hate the cost? Then why not consider a refurbished device for your next purchase? Not only will you be helping to save the environment, but you'll also be saving some money!
Refurbished products offer the same reliability and performance as new products, but for a lower price. Many customers choose to buy refurbished, as it's a great way to do your bit for the planet without giving up the things you love. And the icing on the cake? You're also covered by a minimum 12 month warranty on all products. It pays to go green!
Grade A - Excellent
‘Grade A’ means that the item is in excellent condition – a mix of ex-display, up-to 14-day customer returns and slightly imperfect products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in excellent condition, likely will only have minor marks.
May have retail packaging or may be in replacement box.
12 Month Collect and Return Warranty* (Manufacturer/TEKshop).
Grade B - Very Good
‘Grade B’ means that the item is in very good condition - a mix of ex-demo, up-to 30-day customer returns and imperfect products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in very good condition, will have visible marks and scratches.
May have retail packaging or may be in replacement box.
12 Month Return to Base Warranty** (TEKshop)
Grade C - Good
‘Grade C’ means that the item is in good condition - a mix of ex-demo, up-to 60-day customer returns and minor damaged products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in good condition, will have moderate marks and scratches.
May have retail packaging or may be in replacement box.
12 Month Return to Base Warranty** (TEKshop).
Types of Warranty
*Collect and Return – In the case of a claim under warranty, TEKshop or the Manufacturer will arrange collection and once the repair is completed, they will return it back to you. This will be at the expense of TEKshop or the Manufacturer.
** Return To Base – In the case of a claim under warranty, you will be responsible for returning the device back to TEKshop, at your expense. TEKshop will then carry the repair and return the device back to you. The return shipping will be at the expense of TEKshop.
*** All PC Components and Accessories will have Return To Base Warranty.
All graded items only include essential accessories. In most cases, just a charger.
ISO 13406-2 Pixel Policy Applies on refurbished products (1-2 dead pixels acceptable)
Here at TEKshop, we have devised an accurate grading policy to ensure we deliver products to our customers with clear and concise information on their condition, both physically and functionally. Please take a moment to review our gradings.
Brand New
Sealed item
Original retail packaging
12 Month manufacturer warranty
Backed up with 12 month TEKshop collect and return warranty
Open Box
Box has been opened but goods are in 'like-new' condition
Original retail packaging / OEM box
Casing may have very minor handling marks from inspection
12 Month collect and return warranty from manufacturer or TEKshop
Grade A
Device will be in excellent condition with minimal, to no, signs of use
May have light scratches/marks/blemishes
Fully functional and updated to the latest operating system/firmware
Professionally refurbished (tested, inspected and cleaned) by qualified specialist
Original accessories, may come in generic packaging
12 month collect and return warranty from manufacturer or TEKshop
Grade B
Device will be in good condition with signs of usage
May have visible scratches/marks/blemishes
Fully functional and updated to the latest operating system/firmware
Professionally refurbished (tested, inspected and cleaned) by qualified specialist
Original accessories, may come in generic packaging
12 month return to base warranty from TEKshop
Warranty
We stand by our products!
All our products are covered by a manufacturer's warranty unless stated otherwise on the listing (usually under the conditions tab). This applies to manufacturing defects or hardware faults that develop in the first months of ownership (between 6 and 12 months depending on the item).
All orders are posted with a VAT invoice in the box showing the date of purchase, price and VAT details. Please keep this invoice safe as it is sometimes required for warranty claims. You are of course welcome to contact us for a replacement invoice if needed, and we can also email copies if you would like a digital version.
Please note: Any item delivered damaged must be reported to us within 48 hours of receipt.
In the event of a fault developing in the first 14 days of receiving your purchase, please get in touch with us as soon as possible, we will help you with troubleshooting and resolving the issue. If a fault develops after 30 days, you will need to get in touch with the manufacturer to open a warranty claim. This will usually involve letting them know what has gone wrong and they will arrange for the issue to be rectified for you. If for any reason the manufacturer rejects the warranty claim, or you have any other difficulties please contact us and we will be more than happy to help.
