We take great pride in the products we supply and are glad to provide detailed information on each products condition. All our items range from brand new to refurbished - you can find more details in the condition tab below.
Warranty
12 Months
Cover against manufacturing faults or defects found during the warranty period. The warranty provided does not cover accidental damage or misuse. Further details can be found in the warranty tab below.
Delivery
Next Working Day Delivery on Orders Before 2pm
Enjoy lightning fast same day dispatch with next working day delivery* on all orders placed before 2pm. Plus, it's FREE for the UK mainland and you'll get a text from our courier with an hour long timeslot on the day of delivery. Peace of mind with TEKshop.
Very small, cheaper items may occasionally be sent with Royal Mail Untracked First Class. Examples include VPN timecards or Serial Number Keys.
Returns
30 Day Money Back Returns
Changed your mind? No problem, our 30-day return program allows returns up to 30 days from the date of purchase. Just make sure it's in as new condition with the original packaging.
The ultra-narrow bezel creates a visually stunning digital wall to effectively deliver dynamic content and immerse the viewers. The large screen it generates is enough to captivate the attention of passersby.
Image Gap Reduction
The VL5G-M series includes an image improvement algorithm that can reduce image gaps among tiled displays when playing back videos. Objects located on the bezel boundaries are adjusted for a seamless viewing experience.
Higher Viewing Angle
Large screens are usually positioned higher than human-eye level, making uniform picture quality essential for video walls. The viewing angle of the VL5G-M series is high enough to display vivid colors throughout the screen with no distortion.
Wide Viewing Angle
It is well known that LG IPS panel technology enables better control of liquid crystals, which in turn allows the screen to be viewed from virtually any angle. Because of this, the VL5G-M series captures the attention of and captivates more viewers with lifelike colors, regardless of their viewing position.
Easy Color Adjustment
Depending on the content, the color temperature of the display can be easily adjusted in increments of 100K using a remote control.
White Balance Adjustment
In conventional video walls, white balance was adjustable only in “full-white” mode, but the VL5G-M series allows you to modify each value of grey scale to achieve more detailed and precise white balance adjustment.
PANEL Screen Size (Inch): 49 Panel Technology: IPS Back Light Type: Direct Aspect Ratio: 16:9 Native Resolution: 1920 x 1080 (FHD) Refresh Rate: 60Hz Brightness: 500nit (Typ.) Contrast Ratio: 1,000:1 Dynamic CR: 500,000:1 Color Gamut: NTSC 72% Viewing Angle (H x V): 178º x 178º Color Depth (Number of Colors): 1.07 Billion colors Response Time: 8ms (G to G) Surface Treatment (Haze): Haze 3% Life time: 60,000Hrs (Typ.) Operation Hours (Hours/Day): 24/7 Portait / Landscape: YES / YES Transparency: N/A QWP (Quarter Wave Plate): N/A
CONNECTIVITY HDMI In: YES (2ea) HDMI In (HDCP Ver.): 1.4 DP In: YES (HDCP 1.3) DVI-D In: YES (HDCP 1.4) RGB In: NO Audio In: YES RS232C In: YES RJ45(LAN) In: YES (1ea) IR In: YES USB In: USB2.0 Type A (1ea) HDMI Out: NO DP Out: YES Audio Out: YES Touch USB: NO External Speaker Out: NO RS232C Out: YES RJ45(LAN) Out: NO IR Out: NO Daisy Chain: Input : HDMI, DP, DVI-D / Output : DP
MECHANICAL SPECIFICATION Bezel Color: Black Bezel Width: T/R/L/B : 2.25/1.25/2.25/1.25mm Weight (Head): 16.9Kg Packed Weight: 21.9Kg Monitor Dimensions (W x H x D): 1077.6 x 607.8 x 89.7mm Monitor Dimension with Stand (W x H x D): N/A Handle: YES VESA Standard Mount Interface: 600 x 400 mm Carton Dimensions (W x H x D): 1214 x 778 x 263mm Weight (Head+Stand): N/A
POWER Power Supply: AC 100-240V~, 50/60Hz Power Type: Built-in Power
SOFTWARE COMPATIBILITY SuperSign CMS: YES SuperSign Control+: YES SuperSign WB: YES SuperSign Cloud: NO Promota: NO Mobile CMS: NO Connected Care: NO
Condition
The item in this listing is: Brand New
Brand New
New, unopened, and unused products with full warranty and support.
Open Box
‘Open Box’ means that the item cannot be sold as new – a mix of cancelled, undelivered orders, and warranty replacement products.
Box has been opened but device has never been used.
Item is in ‘as new’ condition, may have the odd minor handling mark.
Most likely retail packaging or may be in replacement box.
12 Month Collect and Return Warranty* (Manufacturer/ TEKshop).
Refurbished Products
Love technology but hate the cost? Then why not consider a refurbished device for your next purchase? Not only will you be helping to save the environment, but you'll also be saving some money!
Refurbished products offer the same reliability and performance as new products, but for a lower price. Many customers choose to buy refurbished, as it's a great way to do your bit for the planet without giving up the things you love. And the icing on the cake? You're also covered by a minimum 12 month warranty on all products. It pays to go green!
Grade A - Excellent
‘Grade A’ means that the item is in excellent condition – a mix of ex-display, up-to 14-day customer returns and slightly imperfect products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in excellent condition, likely will only have minor marks.
May have retail packaging or may be in replacement box.
12 Month Collect and Return Warranty* (Manufacturer/TEKshop).
Grade B - Very Good
‘Grade B’ means that the item is in very good condition - a mix of ex-demo, up-to 30-day customer returns and imperfect products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in very good condition, will have visible marks and scratches.
May have retail packaging or may be in replacement box.
12 Month Return to Base Warranty** (TEKshop)
Grade C - Good
‘Grade C’ means that the item is in good condition - a mix of ex-demo, up-to 60-day customer returns and minor damaged products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in good condition, will have moderate marks and scratches.
May have retail packaging or may be in replacement box.
12 Month Return to Base Warranty** (TEKshop).
Types of Warranty
*Collect and Return – In the case of a claim under warranty, TEKshop or the Manufacturer will arrange collection and once the repair is completed, they will return it back to you. This will be at the expense of TEKshop or the Manufacturer.
** Return To Base – In the case of a claim under warranty, you will be responsible for returning the device back to TEKshop, at your expense. TEKshop will then carry the repair and return the device back to you. The return shipping will be at the expense of TEKshop.
*** All PC Components and Accessories will have Return To Base Warranty.
All graded items only include essential accessories. In most cases, just a charger.
ISO 13406-2 Pixel Policy Applies on refurbished products (1-2 dead pixels acceptable)
Here at TEKshop, we have devised an accurate grading policy to ensure we deliver products to our customers with clear and concise information on their condition, both physically and functionally. Please take a moment to review our gradings.
Brand New
Sealed item
Original retail packaging
12 Month manufacturer warranty
Backed up with 12 month TEKshop collect and return warranty
Open Box
Box has been opened but goods are in 'like-new' condition
Original retail packaging / OEM box
Casing may have very minor handling marks from inspection
12 Month collect and return warranty from manufacturer or TEKshop
Grade A
Device will be in excellent condition with minimal, to no, signs of use
May have light scratches/marks/blemishes
Fully functional and updated to the latest operating system/firmware
Professionally refurbished (tested, inspected and cleaned) by qualified specialist
Original accessories, may come in generic packaging
12 month collect and return warranty from manufacturer or TEKshop
Grade B
Device will be in good condition with signs of usage
May have visible scratches/marks/blemishes
Fully functional and updated to the latest operating system/firmware
Professionally refurbished (tested, inspected and cleaned) by qualified specialist
Original accessories, may come in generic packaging
12 month return to base warranty from TEKshop
Warranty
We stand by our products!
All of our products are covered by a warranty unless stated otherwise on the listing (usually under the conditions tab. This warranty covers manufacturing defects and hardware faults that arise within the first 6-12 months of ownership.
All orders are posted with a VAT invoice in the box showing the date of purchase, price and VAT details. Please keep this invoice safe as it is sometimes required for warranty claims. You are of course welcome to contact us for a replacement invoice if needed, and we can also email copies if you would like a digital version.
Please note: Any item delivered damaged must be reported to us within 48 hours of receipt.
In the event of a fault developing in the first 14 days of receiving your purchase, please get in touch with us as soon as possible, we will help you with troubleshooting and resolving the issue. If a fault develops after 30 days, you will need to get in touch with the manufacturer to open a warranty claim. This will usually involve letting them know what has gone wrong and they will arrange for the issue to be rectified for you. If for any reason the manufacturer rejects the warranty claim, or you have any other difficulties please contact us and we will be more than happy to help.
