Features and specifications vary by model and all images are illustrative.
Please refer to specification pages for full details
Poly Blackwire 5220 USB-A Headset with USB C Adapter On Ear Headphones Mute/Volume Controls
The Blackwire 5200 Series fits your busy workday. Ergonomically designed for long lasting comfort. And with the easy-to-use connectivity you can work on a variety of devices throughout the day.
We take great pride in the products we supply and are glad to provide detailed information on each products condition. All our items range from brand new to refurbished - you can find more details in the condition tab below.
Warranty
12 Months
Cover against manufacturing faults or defects found during the warranty period. The warranty provided does not cover accidental damage or misuse. Further details can be found in the warranty tab below.
Delivery
Next Working Day Delivery on Orders Before 2pm
Enjoy lightning fast same day dispatch with next working day delivery* on all orders placed before 2pm. Plus, it's FREE for the UK mainland and you'll get a text from our courier with an hour long timeslot on the day of delivery. Peace of mind with TEKshop.
Very small, cheaper items may occasionally be sent with Royal Mail Untracked First Class. Examples include VPN timecards or Serial Number Keys.
Returns
30 Day Money Back Returns
Changed your mind? No problem, our 30-day return program allows returns up to 30 days from the date of purchase. Just make sure it's in as new condition with the original packaging.
Tune out the inevitable workplace distractions with a headset full of features – soft, conforming ear cushions that provide passive noise cancelling and a precisely tuned microphone masks nearby conversations.
Enjoy long lasting comfort
Your ears will thank you, especially after long conference calls. This headset is built to stay comfortable. Adjust it to fit the way you work. Need to move locations? The headset folds up for easy portability in the carrying case.
Connectivity options
Enhanced connectivity for your devices: USB-C cord with tethered USB-A adapter for PC and 3.5 mm for mobile or tablet connectivity.
Comfort and durability
Ultra-soft leatherette ear cushion(s) wrapped around pillow-soft memory foam provide long lasting comfort. A lightweight cushioned metal headband offers durability and a comfortable custom fit.
Wearing style
Premium PC wideband audio with noise-cancelling microphone and Digital Signal Processing (DSP) for a more natural voice sound.
Simple call management
Use the intuitive inline controls to answer/end calls, control volume, and mute to simplify call management. Conveniently placed indicator lights provide helpful but unobtrusive user call, mute, and volume status.
SoundGuard Digital technology provides advance audio protection
Premium PC wideband audio with noise-cancelling microphone and Digital Signal Processing (DSP) for a more natural voice sound.
Enhanced call quality
Dynamic EQ optimizes the quality of your voice on calls, and automatically adjusts the EQ settings when you want high-quality sound for listening to music or for multimedia playback.
Communications platforms
An IT manager's dream, this headset was created for communication and is optimized and certified to work with top virtual meeting providers.
SUPPORTED OPERATING SYSTEMS Compatible Operating Systems Windows 10 macOS
BOX CONTENTS Quick start guide Warranty card Carrying case Headset USB Type-C® to USB Type-A adapter
SOFTWARE AND APPLICATIONS Certified collaboration software Skype for Business Microsoft Teams Zoom Cisco Jabber Works With Chomebook Certified Avaya Management Software: Poly Lens - Poly Lens app (desktop)
ADVANCED FEATURES Special features: UC certified
SYSTEM REQUIREMENTS Minimum System Requirements USB Type-A port 3.5 mm audio USB Type-C® port
CONNECTIVITY AND COMMUNICATIONS Button user controls Call answer/end Mute Volume +/- Connection type: 3.5 mm audio USB Type-C® USB Type-A
MULTIMEDIA AND INPUT DEVICES Audio Noise and echo reduction Dynamic EQ optimized Noise cancellation (NC) Microphone bandwidth: 100 Hz to 10 kHz Headphone type: On-ear (binaural) Microphone type: Omnidirectional Boom mic rotation: 280° Sensitivity (microphone): 10 dB SLR Sensitivity (speaker): 6 dB RLR Signal-to-noise ratio: >24 dB Speaker bandwidth: 20 Hz to 20 kHz Speaker size: 32 mm
Condition
The item in this listing is: Brand New
Brand New
New, unopened, and unused products with full warranty and support.
Open Box
‘Open Box’ means that the item cannot be sold as new – a mix of cancelled, undelivered orders, and warranty replacement products.
Box has been opened but device has never been used.
Item is in ‘as new’ condition, may have the odd minor handling mark.
Most likely retail packaging or may be in replacement box.
12 Month Collect and Return Warranty* (Manufacturer/ TEKshop).
Refurbished Products
Love technology but hate the cost? Then why not consider a refurbished device for your next purchase? Not only will you be helping to save the environment, but you'll also be saving some money!
Refurbished products offer the same reliability and performance as new products, but for a lower price. Many customers choose to buy refurbished, as it's a great way to do your bit for the planet without giving up the things you love. And the icing on the cake? You're also covered by a minimum 12 month warranty on all products. It pays to go green!
Grade A - Excellent
‘Grade A’ means that the item is in excellent condition – a mix of ex-display, up-to 14-day customer returns and slightly imperfect products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in excellent condition, likely will only have minor marks.
May have retail packaging or may be in replacement box.
12 Month Collect and Return Warranty* (Manufacturer/TEKshop).
Grade B - Very Good
‘Grade B’ means that the item is in very good condition - a mix of ex-demo, up-to 30-day customer returns and imperfect products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in very good condition, will have visible marks and scratches.
May have retail packaging or may be in replacement box.
12 Month Return to Base Warranty** (TEKshop)
Grade C - Good
‘Grade C’ means that the item is in good condition - a mix of ex-demo, up-to 60-day customer returns and minor damaged products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in good condition, will have moderate marks and scratches.
May have retail packaging or may be in replacement box.
12 Month Return to Base Warranty** (TEKshop).
Types of Warranty
*Collect and Return – In the case of a claim under warranty, TEKshop or the Manufacturer will arrange collection and once the repair is completed, they will return it back to you. This will be at the expense of TEKshop or the Manufacturer.
** Return To Base – In the case of a claim under warranty, you will be responsible for returning the device back to TEKshop, at your expense. TEKshop will then carry the repair and return the device back to you. The return shipping will be at the expense of TEKshop.
*** All PC Components and Accessories will have Return To Base Warranty.
All graded items only include essential accessories. In most cases, just a charger.
ISO 13406-2 Pixel Policy Applies on refurbished products (1-2 dead pixels acceptable)
Here at TEKshop, we have devised an accurate grading policy to ensure we deliver products to our customers with clear and concise information on their condition, both physically and functionally. Please take a moment to review our gradings.
Brand New
Sealed item
Original retail packaging
12 Month manufacturer warranty
Backed up with 12 month TEKshop collect and return warranty
Open Box
Box has been opened but goods are in 'like-new' condition
Original retail packaging / OEM box
Casing may have very minor handling marks from inspection
12 Month collect and return warranty from manufacturer or TEKshop
Grade A
Device will be in excellent condition with minimal, to no, signs of use
May have light scratches/marks/blemishes
Fully functional and updated to the latest operating system/firmware
Professionally refurbished (tested, inspected and cleaned) by qualified specialist
Original accessories, may come in generic packaging
12 month collect and return warranty from manufacturer or TEKshop
Grade B
Device will be in good condition with signs of usage
May have visible scratches/marks/blemishes
Fully functional and updated to the latest operating system/firmware
Professionally refurbished (tested, inspected and cleaned) by qualified specialist
Original accessories, may come in generic packaging
12 month return to base warranty from TEKshop
Warranty
We stand by our products!
All of our products are covered by a warranty unless stated otherwise on the listing (usually under the conditions tab. This warranty covers manufacturing defects and hardware faults that arise within the first 6-12 months of ownership.
All orders are posted with a VAT invoice in the box showing the date of purchase, price and VAT details. Please keep this invoice safe as it is sometimes required for warranty claims. You are of course welcome to contact us for a replacement invoice if needed, and we can also email copies if you would like a digital version.
Please note: Any item delivered damaged must be reported to us within 48 hours of receipt.
In the event of a fault developing in the first 14 days of receiving your purchase, please get in touch with us as soon as possible, we will help you with troubleshooting and resolving the issue. If a fault develops after 30 days, you will need to get in touch with the manufacturer to open a warranty claim. This will usually involve letting them know what has gone wrong and they will arrange for the issue to be rectified for you. If for any reason the manufacturer rejects the warranty claim, or you have any other difficulties please contact us and we will be more than happy to help.
