We take great pride in the products we supply and are glad to provide detailed information on each products condition. All our items range from brand new to refurbished - you can find more details in the condition tab below.
Warranty
12 Months
Cover against manufacturing faults or defects found during the warranty period. The warranty provided does not cover accidental damage or misuse. Further details can be found in the warranty tab below.
Delivery
Next Working Day Delivery on Orders Before 2pm
Enjoy lightning fast same day dispatch with next working day delivery* on all orders placed before 2pm. Plus, it's FREE for the UK mainland and you'll get a text from our courier with an hour long timeslot on the day of delivery. Peace of mind with TEKshop.
Very small, cheaper items may occasionally be sent with Royal Mail Untracked First Class. Examples include VPN timecards or Serial Number Keys.
Returns
30 Day Money Back Returns
Changed your mind? No problem, our 30-day return program allows returns up to 30 days from the date of purchase. Just make sure it's in as new condition with the original packaging.
Get your small rooms up and running in moments. No PC required — support for cloud service platforms like Microsoft Teams and Zoom is built in. The compact design easily fits on top or underneath a display in rooms of up to six participants.
Pro-quality performance
Feel more connected to others on the call, thanks to smart camera framing. Block out audio distractions with Poly NoiseBlockAI technology, powered by machine learning. And easily share content over wired or wireless connections.
Poly DirectorAI
Give everyone in hybrid meetings an equal seat at the virtual table using a choice of framing modes with Poly DirectorAI smart camera technology.
4K camera
No one looks their best with pixilated video. Enjoy richer, more life-like meeting experiences with 4K UltraHD video.
Noise blocking innovations
Outside noise and side conversations can quickly derail a hybrid meeting. Keep background noise in check with Poly NoiseBlockAI and Acoustic Fence technologies.
Beamforming microphone
Make communicating effortless for everyone on the call, with a next-generation beamforming microphone array that clearly picks up all voices in a room.
Video Standards And Protocols
H.264 AVC, H.264 High Profile, H.265 Video Input
1 x HDMI Video Out
1 x HDMI Touch display compatible People Video Resolution
4K, 30 fps (TX and RX) from 2048 Kbps 1080p, 60 fps from 1740 Kbps 1080p, 30 fps from 1024 Kbps 720p, 60 fps from 832 Kbps 720p, 30 fps from 512 Kbps Content Video Resolution
Input UHD (3840 x 2160) HD (1920 x 1080p) WSXGA+ (1680 x 1050) UXGA (1600 x 1200) SXGA (1280 x 1024) WXGA (1280 x 768) HD (1280 x 720p) XGA (1024 x 768) SVGA (800 x 600 Output UHD (3840 x 2160) WUXGA (1920 x 1200) HD (1920 x 1080) WSXGA+ (1680 x 1050) SXGA+ (1400 x 1050) SXGA (1280 x 1024) HD (1280 x 720) XGA (1024 x 768) Content frame rate 5–60 fps (up to 4K resolution at 15 fps in call) Content Sharing
Poly Content App support Apple Airplay Miracast HDMI input Whiteboarding Camera
5 x digital zoom 120° FOV UHD 2160p (4K) capture resolution Automatic people framing Automatic speaker tracking Audio Input
Four MEMS microphones Microphone pickup range 15 ft Audio Output
Single Speaker Other Interfaces
1 x USB-A (3.0) 1 x USB-C Bluetooth 5.0 WiFi 802.11a/b/g/n/ac (MIMO) Multi-channel Concurrency Audio Standards And Protocols
22 kHz bandwidth with Polycom Siren 22 technology 20 kHz bandwidth with G.719 (M- Mode) and Polycom Siren 22 technology 14 kHz bandwidth with Polycom Siren 14 technology, G.722.1 Annex C 7 kHz bandwidth with G.722, G.722.1 3.4 kHz bandwidth with G.711, G.728, G.729A Network
IPv4 IPv6 1x 10/100/1G Ethernet Auto-MDIX H.323 and/or SIP up to 6 Mbps in Poly App video mode Polycom Lost Packet Recovery (LPR) technology Dynamic bandwidth allocation Reconfigurable MTU size Web proxy support—basic, digest, and NTLM Simple Certificate Enrolment Protocol (SCEP) Security
Media Encryption (H.323, SIP): AES-128, AES-256 H.235.6 support Authenticated access to admin menus, web interface, and APIs Local account password policy configuration Security profiles Local account and login port lockout Secure defaults Remote logging with support for TLS Active directory external authentication Interoperability
Zoom Certified Microsoft Teams Certified All cloud service providers through Poly Video App mode USB Device Mode Support for native 3rd party applications includes Zoom, Microsoft Teams, 8x8, GoToRoom, RingCentral and StarLeaf Electrical
Auto sensing power supply Typical operating voltage/power 37 VA @ 120 V @ 60 Hz 37 VA @ 230 V @ 50/60 Hz Typical BTU/h: 65 Environmental Specification
Operating temperature: 0 to 40 °C Operating humidity (non-condensing): 15 to 80% Non-operating temperature: -40 to 70 °C Non-operating humidity (non-condensing): 5 to 95% Maximum altitude: 16,000 ft Physical Characteristics
Dimensions 17.39 W x 2.46 H x 2.42 D (inches) 441.8 W x 62.5 H x 61.6 D (mm) Weight 1.6 lbs/0.73 kg
Condition
The item in this listing is: Brand New
Brand New
New, unopened, and unused products with full warranty and support.
Open Box
‘Open Box’ means that the item cannot be sold as new – a mix of cancelled, undelivered orders, and warranty replacement products.
Box has been opened but device has never been used.
Item is in ‘as new’ condition, may have the odd minor handling mark.
Most likely retail packaging or may be in replacement box.
12 Month Collect and Return Warranty* (Manufacturer/ TEKshop).
Refurbished Products
Love technology but hate the cost? Then why not consider a refurbished device for your next purchase? Not only will you be helping to save the environment, but you'll also be saving some money!
Refurbished products offer the same reliability and performance as new products, but for a lower price. Many customers choose to buy refurbished, as it's a great way to do your bit for the planet without giving up the things you love. And the icing on the cake? You're also covered by a minimum 12 month warranty on all products. It pays to go green!
Grade A - Excellent
‘Grade A’ means that the item is in excellent condition – a mix of ex-display, up-to 14-day customer returns and slightly imperfect products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in excellent condition, likely will only have minor marks.
May have retail packaging or may be in replacement box.
12 Month Collect and Return Warranty* (Manufacturer/TEKshop).
Grade B - Very Good
‘Grade B’ means that the item is in very good condition - a mix of ex-demo, up-to 30-day customer returns and imperfect products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in very good condition, will have visible marks and scratches.
May have retail packaging or may be in replacement box.
12 Month Return to Base Warranty** (TEKshop)
Grade C - Good
‘Grade C’ means that the item is in good condition - a mix of ex-demo, up-to 60-day customer returns and minor damaged products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in good condition, will have moderate marks and scratches.
May have retail packaging or may be in replacement box.
12 Month Return to Base Warranty** (TEKshop).
Types of Warranty
*Collect and Return – In the case of a claim under warranty, TEKshop or the Manufacturer will arrange collection and once the repair is completed, they will return it back to you. This will be at the expense of TEKshop or the Manufacturer.
** Return To Base – In the case of a claim under warranty, you will be responsible for returning the device back to TEKshop, at your expense. TEKshop will then carry the repair and return the device back to you. The return shipping will be at the expense of TEKshop.
*** All PC Components and Accessories will have Return To Base Warranty.
All graded items only include essential accessories. In most cases, just a charger.
ISO 13406-2 Pixel Policy Applies on refurbished products (1-2 dead pixels acceptable)
Here at TEKshop, we have devised an accurate grading policy to ensure we deliver products to our customers with clear and concise information on their condition, both physically and functionally. Please take a moment to review our gradings.
Brand New
Sealed item
Original retail packaging
12 Month manufacturer warranty
Backed up with 12 month TEKshop collect and return warranty
Open Box
Box has been opened but goods are in 'like-new' condition
Original retail packaging / OEM box
Casing may have very minor handling marks from inspection
12 Month collect and return warranty from manufacturer or TEKshop
Grade A
Device will be in excellent condition with minimal, to no, signs of use
May have light scratches/marks/blemishes
Fully functional and updated to the latest operating system/firmware
Professionally refurbished (tested, inspected and cleaned) by qualified specialist
Original accessories, may come in generic packaging
12 month collect and return warranty from manufacturer or TEKshop
Grade B
Device will be in good condition with signs of usage
May have visible scratches/marks/blemishes
Fully functional and updated to the latest operating system/firmware
Professionally refurbished (tested, inspected and cleaned) by qualified specialist
Original accessories, may come in generic packaging
12 month return to base warranty from TEKshop
Warranty
We stand by our products!
All of our products are covered by a warranty unless stated otherwise on the listing (usually under the conditions tab. This warranty covers manufacturing defects and hardware faults that arise within the first 6-12 months of ownership.
All orders are posted with a VAT invoice in the box showing the date of purchase, price and VAT details. Please keep this invoice safe as it is sometimes required for warranty claims. You are of course welcome to contact us for a replacement invoice if needed, and we can also email copies if you would like a digital version.
Please note: Any item delivered damaged must be reported to us within 48 hours of receipt.
In the event of a fault developing in the first 14 days of receiving your purchase, please get in touch with us as soon as possible, we will help you with troubleshooting and resolving the issue. If a fault develops after 30 days, you will need to get in touch with the manufacturer to open a warranty claim. This will usually involve letting them know what has gone wrong and they will arrange for the issue to be rectified for you. If for any reason the manufacturer rejects the warranty claim, or you have any other difficulties please contact us and we will be more than happy to help.
