We take great pride in the products we supply and are glad to provide detailed information on each products condition. All our items range from brand new to refurbished - you can find more details in the condition tab below.
Warranty
12 Months
Cover against manufacturing faults or defects found during the warranty period. The warranty provided does not cover accidental damage or misuse. Further details can be found in the warranty tab below.
Delivery
Next Working Day Delivery on Orders Before 2pm
Enjoy lightning fast same day dispatch with next working day delivery* on all orders placed before 2pm. Plus, it's FREE for the UK mainland and you'll get a text from our courier with an hour long timeslot on the day of delivery. Peace of mind with TEKshop.
Very small, cheaper items may occasionally be sent with Royal Mail Untracked First Class. Examples include VPN timecards or Serial Number Keys.
Returns
30 Day Money Back Returns
Changed your mind? No problem, our 30-day return program allows returns up to 30 days from the date of purchase. Just make sure it's in as new condition with the original packaging.
HP ZBook Firefly 14 G11: Professional Power. Portable Performance.
Built for professionals who need capable workstation performance in a compact 14-inch format, the HP ZBook Firefly combines an Intel Core Ultra 7 processor with NVIDIA RTX A500 graphics. With 32GB of DDR5 memory, a 1TB NVMe SSD and Windows 11 Pro, it is ready for demanding creative and business workloads.
At a Glance
Core Ultra 7
Intel Core Ultra 7 155H processor with 16 cores and speeds up to 4.8GHz.
WUXGA IPS Display
14-inch anti-glare IPS screen with 1920 x 1200 resolution, 400 nits brightness and 100% sRGB coverage.
32GB DDR5 Memory
32GB DDR5-5600 RAM installed as 2 x 16GB SO-DIMMs.
Wi-Fi 6E, Bluetooth 5.3, Thunderbolt 4, USB4, HDMI 2.0b and USB-A connectivity.
Workstation-Class Performance in a Compact Design
The Intel Core Ultra 7 155H combines 16 cores with speeds up to 4.8GHz for responsive performance across demanding applications. Its Intel AI Boost NPU supports efficient AI-enabled workloads, while the NVIDIA RTX A500 Laptop GPU adds dedicated professional graphics with 4GB of GDDR6 memory.
With 32GB of DDR5-5600 RAM, the ZBook Firefly is equipped for multitasking across complex projects and demanding applications. The 1TB M.2 PCIe Gen 4 NVMe SSD provides generous, responsive storage for files, software and active projects.
Clear, Colour-Accurate 14-Inch Visuals
The 14-inch WUXGA IPS display delivers a sharp 1920 x 1200 resolution with a useful 16:10 workspace. Its anti-glare finish and 400 nits brightness make it comfortable for everyday professional use.
With 100% sRGB coverage, the screen presents colour with consistency for design, content and visual work. The compact format keeps the notebook easy to work with while providing ample space for documents and creative applications.
Ready for Professional Life on the Move
Measuring 315.7 x 224.4 x 19.2mm and weighing 1.41kg, this grey ZBook is easy to carry between the office, home and client locations. Its 56Wh 3-cell lithium-ion polymer battery and 100W USB-C power adaptor support a practical mobile setup.
Windows 11 Pro provides a professional operating environment, while the 5MP infrared webcam with privacy shutter, dual-array microphones and Poly Studio-tuned stereo speakers support clear collaboration. Wi-Fi 6E, Bluetooth 5.3, two Thunderbolt 4 USB-C ports, two USB-A ports and HDMI 2.0b give you flexible connection options.
PERFORMANCE
Processor | CPU
Intel Core Ultra 7 155H (16 cores, up to 4.8GHz)
Memory | RAM
32GB DDR5-5600 (2x 16GB SO-DIMM)
Storage Type
SSD / Solid State Drive
Solid State Drive | SSD
1TB M.2 PCIe Gen 4 NVMe
Hard Disk Drive | HDD
None
Graphics | GPU
NVIDIA RTX A500 Laptop GPU with 4GB GDDR6, plus integrated Intel Arc Graphics
Audio | Speakers
2x integrated stereo speakers with discrete amplifiers, tuned by Poly Studio
Backlit UK HP Premium Keyboard, full-size, spill-resistant
Colour
Grey
Dimensions (WxDxH)
315.7 x 224.4 x 19.2 mm
Weight
1.41kg
FEATURES
Operating System
Windows 11 Pro
Ethernet
None
Wireless
Intel Wi-Fi 6E AX211 2x2
Operating System
Windows 11 Pro
Bluetooth
Bluetooth 5.3
Fingerprint Reader
Yes
Optical Drive
None
Other
Intel AI Boost NPU; TPM 2.0; cable lock slot; ENERGY STAR and TCO certified
Ports
2x USB-C (Thunderbolt 4, USB4, DisplayPort 1.4, Power Delivery) 2x USB-A 3.2 Gen 1 1x HDMI 2.0b 1x 3.5mm headphone/microphone combo jack
Condition
The item in this listing is: Brand New
Brand New
New, unopened, and unused products with full warranty and support.
Open Box
‘Open Box’ means that the item cannot be sold as new – a mix of cancelled, undelivered orders, and warranty replacement products.
Box has been opened but device has never been used.
Item is in ‘as new’ condition, may have the odd minor handling mark.
Most likely retail packaging or may be in replacement box.
12 Month Collect and Return Warranty* (Manufacturer/ TEKshop).
Refurbished Products
Love technology but hate the cost? Then why not consider a refurbished device for your next purchase? Not only will you be helping to save the environment, but you'll also be saving some money!
Refurbished products offer the same reliability and performance as new products, but for a lower price. Many customers choose to buy refurbished, as it's a great way to do your bit for the planet without giving up the things you love. And the icing on the cake? You're also covered by a minimum 12 month warranty on all products. It pays to go green!
Grade A - Excellent
‘Grade A’ means that the item is in excellent condition – a mix of ex-display, up-to 14-day customer returns and slightly imperfect products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in excellent condition, likely will only have minor marks.
May have retail packaging or may be in replacement box.
12 Month Collect and Return Warranty* (Manufacturer/TEKshop).
Grade B - Very Good
‘Grade B’ means that the item is in very good condition - a mix of ex-demo, up-to 30-day customer returns and imperfect products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in very good condition, will have visible marks and scratches.
May have retail packaging or may be in replacement box.
12 Month Return to Base Warranty** (TEKshop)
Grade C - Good
‘Grade C’ means that the item is in good condition - a mix of ex-demo, up-to 60-day customer returns and minor damaged products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in good condition, will have moderate marks and scratches.
May have retail packaging or may be in replacement box.
12 Month Return to Base Warranty** (TEKshop).
Types of Warranty
*Collect and Return – In the case of a claim under warranty, TEKshop or the Manufacturer will arrange collection and once the repair is completed, they will return it back to you. This will be at the expense of TEKshop or the Manufacturer.
** Return To Base – In the case of a claim under warranty, you will be responsible for returning the device back to TEKshop, at your expense. TEKshop will then carry the repair and return the device back to you. The return shipping will be at the expense of TEKshop.
*** All PC Components and Accessories will have Return To Base Warranty.
All graded items only include essential accessories. In most cases, just a charger.
ISO 13406-2 Pixel Policy Applies on refurbished products (1-2 dead pixels acceptable)
Here at TEKshop, we have devised an accurate grading policy to ensure we deliver products to our customers with clear and concise information on their condition, both physically and functionally. Please take a moment to review our gradings.
Brand New
Sealed item
Original retail packaging
12 Month manufacturer warranty
Backed up with 12 month TEKshop collect and return warranty
Open Box
Box has been opened but goods are in 'like-new' condition
Original retail packaging / OEM box
Casing may have very minor handling marks from inspection
12 Month collect and return warranty from manufacturer or TEKshop
Grade A
Device will be in excellent condition with minimal, to no, signs of use
May have light scratches/marks/blemishes
Fully functional and updated to the latest operating system/firmware
Professionally refurbished (tested, inspected and cleaned) by qualified specialist
Original accessories, may come in generic packaging
12 month collect and return warranty from manufacturer or TEKshop
Grade B
Device will be in good condition with signs of usage
May have visible scratches/marks/blemishes
Fully functional and updated to the latest operating system/firmware
Professionally refurbished (tested, inspected and cleaned) by qualified specialist
Original accessories, may come in generic packaging
12 month return to base warranty from TEKshop
Warranty
We stand by our products!
All of our products are covered by a warranty unless stated otherwise on the listing (usually under the conditions tab. This warranty covers manufacturing defects and hardware faults that arise within the first 6-12 months of ownership.
All orders are posted with a VAT invoice in the box showing the date of purchase, price and VAT details. Please keep this invoice safe as it is sometimes required for warranty claims. You are of course welcome to contact us for a replacement invoice if needed, and we can also email copies if you would like a digital version.
Please note: Any item delivered damaged must be reported to us within 48 hours of receipt.
In the event of a fault developing in the first 14 days of receiving your purchase, please get in touch with us as soon as possible, we will help you with troubleshooting and resolving the issue. If a fault develops after 30 days, you will need to get in touch with the manufacturer to open a warranty claim. This will usually involve letting them know what has gone wrong and they will arrange for the issue to be rectified for you. If for any reason the manufacturer rejects the warranty claim, or you have any other difficulties please contact us and we will be more than happy to help.
