We take great pride in the products we supply and are glad to provide detailed information on each products condition. All our items range from brand new to refurbished - you can find more details in the condition tab below.
Warranty
12 Months
Cover against manufacturing faults or defects found during the warranty period. The warranty provided does not cover accidental damage or misuse. Further details can be found in the warranty tab below.
Delivery
Next Working Day Delivery on Orders Before 2pm
Enjoy lightning fast same day dispatch with next working day delivery on all orders placed before 2pm. Plus, it's FREE for the UK mainland and you'll get a text from our courier with an hour long timeslot on the day of delivery. Peace of mind with TEKshop.
Returns
30 Day Money Back Returns
Changed your mind? No problem, our 30-day return program allows returns up to 30 days from the date of purchase. Just make sure it's in as new condition with the original packaging.
Arc Ultra is the sleekest and most powerful soundbar Sonos has ever created. With an all-new acoustic architecture powered by 14 Sonos-engineered drivers and advanced technologies like Sound Motion™, Arc Ultra fills every inch of the room and precisely places sounds all around you for an entertainment experience that feels out of this world.
Key to next-level immersion
Sound Motion™ technology redefines what’s possible in audio performance. By integrating Sound Motion™ into Arc Ultra, we’re able to obtain a deeper, more powerful bass response in a smaller package. This innovation frees up space for additional tweeter and mid-range drivers, delivering a more expansive and balanced soundstage, surpassing the previous generation of Arc.
Sound in a whole new dimension
With Dolby Atmos, Arc Ultra brings sound to life with sensational definition and envelops you in a mind-blowing 9.1.4 spatial audio experience.1 1. Dolby Atmos content and compatible TV required. Stream Dolby Atmos Music from a supported service. Refer to faq.sonos.com/sonos-arc-ultra/atmos for more information.
Dialogue has never been so clear
Arc Ultra is engineered to maximise dialogue clarity. The Sonos app gives you the power to make every word even clearer with your preferred level of Speech Enhancement.
Design worthy of your home
Distinctive curved shape. Low-profile design. Matte finish. Arc Ultra is thoughtfully crafted to look great in your home and keep the focus on your entertainment.
Fill your home with music
Arc Ultra is more than a soundbar. It’s also our most powerful spatial audio speaker. When the TV is off, stream music and more with WiFi and Bluetooth. Listen all around your home with Sonos speakers in other rooms.
Audio Amplifiers: Fifteen Class-D digital amplifiers perfectly tuned to the unique acoustic architecture. Tweeters: Seven precisely angled silk-dome tweeters create crisp high frequencies and clear dialogue. Two of these fire upward, creating dedicated height channels for spatial audio. Mid-woofers: Six midwoofers ensure faithful playback of mid-range frequencies. Woofers: Sound Motion™, a four-motor, dual-membrane woofer, delivers exceptional bass in a revolutionary flat, compact design. Microphones: The far-field microphone array uses advanced beamforming and multichannel echo cancellation for quick and accurate voice control and Trueplay tuning. Disconnect by toggling off the mic switch. Adjustable EQ: Use the Sonos app to adjust bass, treble, and loudness. Trueplay: This software measures the acoustics of the room then fine-tunes the EQ. Compatible with iOS and Android devices. Speech Enhancement: Choose your preferred level of dialogue clarity in the Sonos app. Night Sound: Turn this setting on in the Sonos app to reduce the intensity of loud sounds and increase the level of quieter sounds. Home Cinema audio formats: Stereo PCM, Dolby Digital, Dolby Digital Plus, Dolby Atmos (Dolby Digital Plus), Dolby Atmos*, Dolby TrueHD*, Dolby Atmos (True HD)*, Multichannel PCM*, Dolby Multichannel PCM*, DTS Digital Surround** The Sonos app's Now Playing screen will display what type of audio is being decoded. *HDMI5 eARC connection required. **This is not an indication of a licensed decoder. Dolby Atmos Music: Requires compatible content. TV Audio Swap: Swap TV audio between the soundbar and Sonos Ace headphones.
Details and Dimensions Dimensions Height: 2.95 in (75 mm) Width: 46.38 in (1,178 mm) Depth: 4.35 in (110.6 mm)
Weight 13.01 lbs (5.9 kg)
Colour: Black Finish: Matte Mounting: M5 x 0.8mm thread pitch L6.5mm Controls: Use the capacitive touch controls to play, pause, skip, replay, adjust the volume, turn off voice assistants, and group or ungroup Sonos products. Bluetooth Button: Press to pair with a Bluetooth device. Mic switch: Toggle off the switch on the back of the product to disconnect power to the microphones. LEDs: Lights on the product indicate connection, mute status, microphone activation and errors.
Power and Connectivity WiFi: Compatible with WiFi 6. Connect to WiFi with any 802.11a/b/g/n/ac/ax 2.4 GHz/5 GHz broadcast-capable router. HDMI eARC: Connect to your TV's HDMI eARC/ARC port with the included HDMI cable. Optical: Optical audio adapter sold separately. Bluetooth: Bluetooth 5.3 supports audio streaming from any Bluetooth-enabled device. Voltage: 100-240V 50/60Hz internal power supply CPU: Quad Core - 4xA55 1.9GHz Memory: 2GB SDRAM - 8GB NV Voice: Works with Sonos Voice Control and Amazon Alexa. Availability of services varies by language and country. Apple AirPlay 2: Works with AirPlay 2 on Apple devices iOS 11.4 and higher on WiFi TV Compatibility: Not compatible with CCFL-backlit TVs (manufactured 2004-2012)
Requirements WiFi: Internet connection Power Source: Nearby electrical outlet Sonos app: The latest generation of the Sonos app running on a compatible device
Condition
The item in this listing is: Brand New
Brand New
New, unopened, and unused products with full warranty and support.
Open Box
‘Open Box’ means that the item cannot be sold as new – a mix of cancelled, undelivered orders, and warranty replacement products.
Box has been opened but device has never been used.
Item is in ‘as new’ condition, may have the odd minor handling mark.
Most likely retail packaging or may be in replacement box.
12 Month Collect and Return Warranty* (Manufacturer/ TEKshop).
Refurbished Products
Love technology but hate the cost? Then why not consider a refurbished device for your next purchase? Not only will you be helping to save the environment, but you'll also be saving some money!
Refurbished products offer the same reliability and performance as new products, but for a lower price. Many customers choose to buy refurbished, as it's a great way to do your bit for the planet without giving up the things you love. And the icing on the cake? You're also covered by a minimum 12 month warranty on all products. It pays to go green!
Grade A - Excellent
‘Grade A’ means that the item is in excellent condition – a mix of ex-display, up-to 14-day customer returns and slightly imperfect products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in excellent condition, likely will only have minor marks.
May have retail packaging or may be in replacement box.
12 Month Collect and Return Warranty* (Manufacturer/TEKshop).
Grade B - Very Good
‘Grade B’ means that the item is in very good condition - a mix of ex-demo, up-to 30-day customer returns and imperfect products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in very good condition, will have visible marks and scratches.
May have retail packaging or may be in replacement box.
12 Month Return to Base Warranty** (TEKshop)
Grade C - Good
‘Grade C’ means that the item is in good condition - a mix of ex-demo, up-to 60-day customer returns and minor damaged products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in good condition, will have moderate marks and scratches.
May have retail packaging or may be in replacement box.
12 Month Return to Base Warranty** (TEKshop).
Types of Warranty
*Collect and Return – In the case of a claim under warranty, TEKshop or the Manufacturer will arrange collection and once the repair is completed, they will return it back to you. This will be at the expense of TEKshop or the Manufacturer.
** Return To Base – In the case of a claim under warranty, you will be responsible for returning the device back to TEKshop, at your expense. TEKshop will then carry the repair and return the device back to you. The return shipping will be at the expense of TEKshop.
*** All PC Components and Accessories will have Return To Base Warranty.
All graded items only include essential accessories. In most cases, just a charger.
ISO 13406-2 Pixel Policy Applies on refurbished products (1-2 dead pixels acceptable)
Here at TEKshop, we have devised an accurate grading policy to ensure we deliver products to our customers with clear and concise information on their condition, both physically and functionally. Please take a moment to review our gradings.
Brand New
Sealed item
Original retail packaging
12 Month manufacturer warranty
Backed up with 12 month TEKshop collect and return warranty
Open Box
Box has been opened but goods are in 'like-new' condition
Original retail packaging / OEM box
Casing may have very minor handling marks from inspection
12 Month collect and return warranty from manufacturer or TEKshop
Grade A
Device will be in excellent condition with minimal, to no, signs of use
May have light scratches/marks/blemishes
Fully functional and updated to the latest operating system/firmware
Professionally refurbished (tested, inspected and cleaned) by qualified specialist
Original accessories, may come in generic packaging
12 month collect and return warranty from manufacturer or TEKshop
Grade B
Device will be in good condition with signs of usage
May have visible scratches/marks/blemishes
Fully functional and updated to the latest operating system/firmware
Professionally refurbished (tested, inspected and cleaned) by qualified specialist
Original accessories, may come in generic packaging
12 month return to base warranty from TEKshop
Warranty
We stand by our products!
All our products are covered by a manufacturer's warranty unless stated otherwise on the listing (usually under the conditions tab). This applies to manufacturing defects or hardware faults that develop in the first months of ownership (between 6 and 12 months depending on the item).
All orders are posted with a VAT invoice in the box showing the date of purchase, price and VAT details. Please keep this invoice safe as it is sometimes required for warranty claims. You are of course welcome to contact us for a replacement invoice if needed, and we can also email copies if you would like a digital version.
Please note: Any item delivered damaged must be reported to us within 48 hours of receipt.
In the event of a fault developing in the first 14 days of receiving your purchase, please get in touch with us as soon as possible, we will help you with troubleshooting and resolving the issue. If a fault develops after 30 days, you will need to get in touch with the manufacturer to open a warranty claim. This will usually involve letting them know what has gone wrong and they will arrange for the issue to be rectified for you. If for any reason the manufacturer rejects the warranty claim, or you have any other difficulties please contact us and we will be more than happy to help.
