We take great pride in the products we supply and are glad to provide detailed information on each products condition. All our items range from brand new to refurbished - you can find more details in the condition tab below.
Warranty
12 Months
Cover against manufacturing faults or defects found during the warranty period. The warranty provided does not cover accidental damage or misuse. Further details can be found in the warranty tab below.
Delivery
Next Working Day Delivery on Orders Before 2pm
Enjoy lightning fast same day dispatch with next working day delivery* on all orders placed before 2pm. Plus, it's FREE for the UK mainland and you'll get a text from our courier with an hour long timeslot on the day of delivery. Peace of mind with TEKshop.
Very small, cheaper items may occasionally be sent with Royal Mail Untracked First Class. Examples include VPN timecards or Serial Number Keys.
Returns
30 Day Money Back Returns
Changed your mind? No problem, our 30-day return program allows returns up to 30 days from the date of purchase. Just make sure it's in as new condition with the original packaging.
Dell OptiPlex 7020 Plus SFF Core i5-14500: Fourteen-Core Power. for Professional Productivity.
The Dell OptiPlex 7020 Plus SFF combines a 14-core Intel Core i5-14500 processor with 16GB of DDR5 memory and fast 512GB NVMe SSD storage. Its compact black chassis, Windows 11 Pro and extensive connectivity make it a capable choice for modern office and business environments.
At a Glance
14-Core Processor
Intel Core i5-14500 processor delivers 14 cores and speeds of up to 5GHz.
16GB DDR5 Memory
16GB DDR5-4400 UDIMM memory is installed as 2 x 8GB in dual-channel configuration.
Integrated Intel UHD Graphics 770 handles visual output without a separate graphics card.
Wi-Fi 6E Connectivity
Intel Wi-Fi 6E AX211 wireless, Bluetooth 5.3 and Gigabit Ethernet provide flexible network connections.
Compact SFF Design
The black Small Form Factor chassis measures 92.6 x 292.8 x 290mm and weighs 4.28–5.62kg.
Fourteen-Core Processing for Demanding Workloads
The Intel Core i5-14500 combines 14 cores with speeds of up to 5GHz, giving the OptiPlex 7020 Plus SFF the performance needed for responsive everyday computing and business applications. Integrated Intel UHD Graphics 770 supports visual output without requiring a separate GPU.
With 16GB of DDR5-4400 memory installed across two 8GB modules, the system benefits from a dual-channel configuration. The Intel Q670 chipset platform supports up to 128GB of memory for future expansion.
Fast NVMe Storage in a Compact Desktop
A 512GB M.2 PCIe NVMe Class 35 SSD provides quick access to files, applications and Windows 11 Pro. Solid-state storage also keeps the configuration streamlined, with no mechanical hard disk drive included.
The Small Form Factor design measures just 92.6 x 292.8 x 290mm, making it well suited to desks where space matters. Its 260W internal power supply is rated 80 PLUS Bronze for efficient operation.
Business-Ready Connectivity and Security
Connect peripherals through four USB 2.0 ports, three USB 3.2 Gen 1 Type-A ports and one USB 3.2 Gen 2x2 Type-C port. Display connectivity includes DisplayPort 1.4a and HDMI, while separate line-in, line-out and a universal audio jack support compatible audio equipment.
Windows 11 Pro 64-bit provides a professional operating system foundation, with TPM 2.0 and a Kensington cable-lock slot supporting device security. The system is Intel vPro Enterprise eligible and includes a Dell Pro Wireless Keyboard and Mouse KM5221W with UK QWERTY layout.
PERFORMANCE
Processor | CPU
Intel Core i5-14500 (14 cores, up to 5GHz)
Memory | RAM
16GB DDR5-4400 UDIMM (2x 8GB, dual-channel)
Storage Type
SSD
Solid State Drive | SSD
512GB M.2 PCIe NVMe SSD, Class 35
Hard Disk Drive | HDD
None
Graphics | GPU
Integrated Intel UHD Graphics 770
Audio | Speakers
Realtek ALC3246-CG audio controller; no built-in speakers
Power Supply
260W internal power supply, 80 PLUS Bronze
DESIGN
Form Factor
Small
Keyboard
Dell Pro Wireless Keyboard and Mouse KM5221W, UK QWERTY, black
Colour
Black
Dimensions (WxDxH)
92.6 x 292.8 x 290 mm
Weight
4.28–5.62 kg
FEATURES
Operating System
Windows 11 Professional
Ethernet
1x Gigabit Ethernet RJ-45
Wireless
Intel Wi-Fi 6E AX211, 2x2, 802.11ax
Bluetooth
Bluetooth 5.3
Optical Drive
No Optical Drive
Other
Intel Q670 chipset; Intel vPro Enterprise eligible; TPM 2.0; Kensington cable-lock slot; maximum memory 128GB; ENERGY STAR and TCO certified
Ports
4x USB 2.0
3x USB 3.2 Gen 1 Type-A
1x USB 3.2 Gen 2x2 Type-C
1x DisplayPort 1.4a
1x HDMI
1x RJ-45 Ethernet
1x universal audio jack
1x line-in
1x line-out
Condition
The item in this listing is: Open Box
Brand New
New, unopened, and unused products with full warranty and support.
Open Box
‘Open Box’ means that the item cannot be sold as new – a mix of cancelled, undelivered orders, and warranty replacement products.
Box has been opened but device has never been used.
Item is in ‘as new’ condition, may have the odd minor handling mark.
Most likely retail packaging or may be in replacement box.
12 Month Collect and Return Warranty* (Manufacturer/ TEKshop).
Refurbished Products
Love technology but hate the cost? Then why not consider a refurbished device for your next purchase? Not only will you be helping to save the environment, but you'll also be saving some money!
Refurbished products offer the same reliability and performance as new products, but for a lower price. Many customers choose to buy refurbished, as it's a great way to do your bit for the planet without giving up the things you love. And the icing on the cake? You're also covered by a minimum 12 month warranty on all products. It pays to go green!
Grade A - Excellent
‘Grade A’ means that the item is in excellent condition – a mix of ex-display, up-to 14-day customer returns and slightly imperfect products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in excellent condition, likely will only have minor marks.
May have retail packaging or may be in replacement box.
12 Month Collect and Return Warranty* (Manufacturer/TEKshop).
Grade B - Very Good
‘Grade B’ means that the item is in very good condition - a mix of ex-demo, up-to 30-day customer returns and imperfect products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in very good condition, will have visible marks and scratches.
May have retail packaging or may be in replacement box.
12 Month Return to Base Warranty** (TEKshop)
Grade C - Good
‘Grade C’ means that the item is in good condition - a mix of ex-demo, up-to 60-day customer returns and minor damaged products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in good condition, will have moderate marks and scratches.
May have retail packaging or may be in replacement box.
12 Month Return to Base Warranty** (TEKshop).
Types of Warranty
*Collect and Return – In the case of a claim under warranty, TEKshop or the Manufacturer will arrange collection and once the repair is completed, they will return it back to you. This will be at the expense of TEKshop or the Manufacturer.
** Return To Base – In the case of a claim under warranty, you will be responsible for returning the device back to TEKshop, at your expense. TEKshop will then carry the repair and return the device back to you. The return shipping will be at the expense of TEKshop.
*** All PC Components and Accessories will have Return To Base Warranty.
All graded items only include essential accessories. In most cases, just a charger.
ISO 13406-2 Pixel Policy Applies on refurbished products (1-2 dead pixels acceptable)
Here at TEKshop, we have devised an accurate grading policy to ensure we deliver products to our customers with clear and concise information on their condition, both physically and functionally. Please take a moment to review our gradings.
Brand New
Sealed item
Original retail packaging
12 Month manufacturer warranty
Backed up with 12 month TEKshop collect and return warranty
Open Box
Box has been opened but goods are in 'like-new' condition
Original retail packaging / OEM box
Casing may have very minor handling marks from inspection
12 Month collect and return warranty from manufacturer or TEKshop
Grade A
Device will be in excellent condition with minimal, to no, signs of use
May have light scratches/marks/blemishes
Fully functional and updated to the latest operating system/firmware
Professionally refurbished (tested, inspected and cleaned) by qualified specialist
Original accessories, may come in generic packaging
12 month collect and return warranty from manufacturer or TEKshop
Grade B
Device will be in good condition with signs of usage
May have visible scratches/marks/blemishes
Fully functional and updated to the latest operating system/firmware
Professionally refurbished (tested, inspected and cleaned) by qualified specialist
Original accessories, may come in generic packaging
12 month return to base warranty from TEKshop
Warranty
We stand by our products!
All of our products are covered by a warranty unless stated otherwise on the listing (usually under the conditions tab. This warranty covers manufacturing defects and hardware faults that arise within the first 6-12 months of ownership.
All orders are posted with a VAT invoice in the box showing the date of purchase, price and VAT details. Please keep this invoice safe as it is sometimes required for warranty claims. You are of course welcome to contact us for a replacement invoice if needed, and we can also email copies if you would like a digital version.
Please note: Any item delivered damaged must be reported to us within 48 hours of receipt.
In the event of a fault developing in the first 14 days of receiving your purchase, please get in touch with us as soon as possible, we will help you with troubleshooting and resolving the issue. If a fault develops after 30 days, you will need to get in touch with the manufacturer to open a warranty claim. This will usually involve letting them know what has gone wrong and they will arrange for the issue to be rectified for you. If for any reason the manufacturer rejects the warranty claim, or you have any other difficulties please contact us and we will be more than happy to help.
