We take great pride in the products we supply and are glad to provide detailed information on each products condition. All our items range from brand new to refurbished - you can find more details in the condition tab below.
Warranty
12 Months
Cover against manufacturing faults or defects found during the warranty period. The warranty provided does not cover accidental damage or misuse. Further details can be found in the warranty tab below.
Delivery
Next Working Day Delivery on Orders Before 2pm
Enjoy lightning fast same day dispatch with next working day delivery on all orders placed before 2pm. Plus, it's FREE for the UK mainland and you'll get a text from our courier with an hour long timeslot on the day of delivery. Peace of mind with TEKshop.
Returns
30 Day Money Back Returns
Changed your mind? No problem, our 30-day return program allows returns up to 30 days from the date of purchase. Just make sure it's in as new condition with the original packaging.
You can enjoy your favourite show in all its glory on the massive 31.5" Quad HD screen – it's got IPS technology for vivid colours and wide viewing angles. But the top of the monitor is where it gets really special. It comes with two detachable webcams - a Quad HD webcam with ring light and a Full HD webcam with a privacy shutter. One's great for streaming, the other is perfect for business calls. And when showtime's over you can replace them with a monitor lightbar to keep your keyboard and desk nice and lit for work.
Good to know
- The 13th Gen Intel® Core™ i7 processor combines high-power performance cores and low-power efficiency cores for smooth everyday use - There's a wireless trackpad built into the stand, so you can use the included stylus to jot down notes or get creative - Save time by multi-tasking - 16 GB of DDR4 RAM means you can keep all your Chrome tabs open - Don't let lags slow you down - it's got WiFi 6E and a Gigabit Ethernet port, so you'll always have quick and stable internet connection - You'll have plenty of space for all your files on the speedy 1 TB SSD - Protect your eyes with Acer VisionCare – it reduces flickering and blue light to prevent eye strain - You've got plenty of connection options, and with a keyboard and mouse included, you'll be ready to start straight away
Power Your Inspiration
The latest 13th Gen Intel® Core™ Processors1 deliver ready-to-go performance to power the whole family’s everyday tasks. So you can get things done at a snappy pace for increased productivity and efficiency.
Slim. Ergonomic. Tiltable.
Made to fit almost anywhere, the sleek and minimalist aluminium body keeps your workspace clear and modern—while the ergonomic tiltable display (-10° to 20°) provides comfortable viewing when working or browsing.
Multi-Dimensional Audio Visual
Immerse yourself in crisp, brilliant imagery on the WQHD display, which boasts a near borderless bezel. And with exhilarating DTS® audio support, horror movies become scarier and comedies funnier!
Lights, Camera, Action!
Video calling & creation has never been so fun! The magnetically mounted 1080p FHD webcam catches all your beautiful brilliance. And if you need to take it up a notch, the 1440p QHD webcam1 accessory with ring light captures you at your best!
Detachable 5 MP webcam with ring light - Detachable 2 MP webcam with privacy shutter
Microphone
Stereo microphones
Battery
Mains Powered
Power Adaptor
Included
DESIGN
Display
31.5" Quad HD 2560 x 1440p IPS LCD Anti Glare
Touch Screen
None
Keyboard
Wireless membrane keyboard with numeric keypad
Colour
Grey
Dimensions (WxDxH)
712.8 x 17.7 x 552.9 mm
Weight
11 kg
FEATURES
Operating System
Windows 11 Home
Ethernet
Gigabit Ethernet port
Wireless
WiFi 6E - 2x2
Operating System
Windows 11 Home
Bluetooth
Bluetooth 5.0
Fingerprint Reader
None
Ports
- USB Type-C x 1
- USB 3.1 x 4
- HDMI x 2
- 3.5 mm jack x 1
Condition
The item in this listing is: Grade A
Brand New
New, unopened, and unused products with full warranty and support.
Open Box
‘Open Box’ means that the item cannot be sold as new – a mix of cancelled, undelivered orders, and warranty replacement products.
Box has been opened but device has never been used.
Item is in ‘as new’ condition, may have the odd minor handling mark.
Most likely retail packaging or may be in replacement box.
12 Month Collect and Return Warranty* (Manufacturer/ TEKshop).
Refurbished Products
Love technology but hate the cost? Then why not consider a refurbished device for your next purchase? Not only will you be helping to save the environment, but you'll also be saving some money!
Refurbished products offer the same reliability and performance as new products, but for a lower price. Many customers choose to buy refurbished, as it's a great way to do your bit for the planet without giving up the things you love. And the icing on the cake? You're also covered by a minimum 12 month warranty on all products. It pays to go green!
Grade A - Excellent
‘Grade A’ means that the item is in excellent condition – a mix of ex-display, up-to 14-day customer returns and slightly imperfect products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in excellent condition, likely will only have minor marks.
May have retail packaging or may be in replacement box.
12 Month Collect and Return Warranty* (Manufacturer/TEKshop).
Grade B - Very Good
‘Grade B’ means that the item is in very good condition - a mix of ex-demo, up-to 30-day customer returns and imperfect products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in very good condition, will have visible marks and scratches.
May have retail packaging or may be in replacement box.
12 Month Return to Base Warranty** (TEKshop)
Grade C - Good
‘Grade C’ means that the item is in good condition - a mix of ex-demo, up-to 60-day customer returns and minor damaged products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in good condition, will have moderate marks and scratches.
May have retail packaging or may be in replacement box.
12 Month Return to Base Warranty** (TEKshop).
Types of Warranty
*Collect and Return – In the case of a claim under warranty, TEKshop or the Manufacturer will arrange collection and once the repair is completed, they will return it back to you. This will be at the expense of TEKshop or the Manufacturer.
** Return To Base – In the case of a claim under warranty, you will be responsible for returning the device back to TEKshop, at your expense. TEKshop will then carry the repair and return the device back to you. The return shipping will be at the expense of TEKshop.
*** All PC Components and Accessories will have Return To Base Warranty.
All graded items only include essential accessories. In most cases, just a charger.
ISO 13406-2 Pixel Policy Applies on refurbished products (1-2 dead pixels acceptable)
Here at TEKshop, we have devised an accurate grading policy to ensure we deliver products to our customers with clear and concise information on their condition, both physically and functionally. Please take a moment to review our gradings.
Brand New
Sealed item
Original retail packaging
12 Month manufacturer warranty
Backed up with 12 month TEKshop collect and return warranty
Open Box
Box has been opened but goods are in 'like-new' condition
Original retail packaging / OEM box
Casing may have very minor handling marks from inspection
12 Month collect and return warranty from manufacturer or TEKshop
Grade A
Device will be in excellent condition with minimal, to no, signs of use
May have light scratches/marks/blemishes
Fully functional and updated to the latest operating system/firmware
Professionally refurbished (tested, inspected and cleaned) by qualified specialist
Original accessories, may come in generic packaging
12 month collect and return warranty from manufacturer or TEKshop
Grade B
Device will be in good condition with signs of usage
May have visible scratches/marks/blemishes
Fully functional and updated to the latest operating system/firmware
Professionally refurbished (tested, inspected and cleaned) by qualified specialist
Original accessories, may come in generic packaging
12 month return to base warranty from TEKshop
Warranty
We stand by our products!
All our products are covered by a manufacturer's warranty unless stated otherwise on the listing (usually under the conditions tab). This applies to manufacturing defects or hardware faults that develop in the first months of ownership (between 6 and 12 months depending on the item).
All orders are posted with a VAT invoice in the box showing the date of purchase, price and VAT details. Please keep this invoice safe as it is sometimes required for warranty claims. You are of course welcome to contact us for a replacement invoice if needed, and we can also email copies if you would like a digital version.
Please note: Any item delivered damaged must be reported to us within 48 hours of receipt.
In the event of a fault developing in the first 14 days of receiving your purchase, please get in touch with us as soon as possible, we will help you with troubleshooting and resolving the issue. If a fault develops after 30 days, you will need to get in touch with the manufacturer to open a warranty claim. This will usually involve letting them know what has gone wrong and they will arrange for the issue to be rectified for you. If for any reason the manufacturer rejects the warranty claim, or you have any other difficulties please contact us and we will be more than happy to help.
