We take great pride in the products we supply and are glad to provide detailed information on each products condition. All our items range from brand new to refurbished - you can find more details in the condition tab below.
Warranty
12 Months
Cover against manufacturing faults or defects found during the warranty period. The warranty provided does not cover accidental damage or misuse. Further details can be found in the warranty tab below.
Delivery
Next Working Day Delivery on Orders Before 2pm
Enjoy lightning fast same day dispatch with next working day delivery* on all orders placed before 2pm. Plus, it's FREE for the UK mainland and you'll get a text from our courier with an hour long timeslot on the day of delivery. Peace of mind with TEKshop.
Very small, cheaper items may occasionally be sent with Royal Mail Untracked First Class. Examples include VPN timecards or Serial Number Keys.
Returns
30 Day Money Back Returns
Changed your mind? No problem, our 30-day return program allows returns up to 30 days from the date of purchase. Just make sure it's in as new condition with the original packaging.
Microsoft Surface Laptop 13.8-inch: Touchscreen productivity. Powerful, professional and portable.
This Copilot+ PC is a smart choice for professionals who want a compact Windows 11 Pro laptop with a premium touchscreen experience. Its Intel Core Ultra 5 processor, 16GB memory, Wi-Fi 7 and up to 20 hours of local video playback support productive work wherever you are.
At a Glance
Core Ultra 5
Intel Core Ultra 5 236V processor with 8 cores and speeds up to 4.7GHz.
PixelSense Flow
13.8-inch 2304x1536 touchscreen with a 3:2 aspect ratio, up to 120Hz and 600 nits brightness.
Memory & Storage
16GB LPDDR5x memory and a 256GB M.2 PCIe NVMe Gen 4 SSD.
Intel Arc Graphics
Integrated Intel Arc Graphics 130V delivers the visual output for everyday work and media.
Wi-Fi 7
Wi-Fi 7 and Bluetooth 5.4 provide fast wireless connectivity.
Lightweight Design
The black laptop weighs from 1.35kg and measures 301 x 220 x 17.5mm.
A Detailed 13.8-Inch Touchscreen
The PixelSense Flow touchscreen combines a sharp 2304x1536 resolution with a spacious 3:2 aspect ratio for comfortable work across documents and applications. Its up to 120Hz refresh rate, anti-reflective finish and 600 nits brightness help provide a smooth, clear view.
Dolby Vision IQ enhances supported content, while Gorilla Glass 5 adds durability to the display surface. Ten-point multi-touch gives you an intuitive way to interact with Windows 11 Pro.
Responsive Copilot+ PC Performance
The Intel Core Ultra 5 236V processor features 8 cores and speeds up to 4.7GHz, paired with 16GB of soldered LPDDR5x memory. Integrated Intel Arc Graphics 130V handles the visual side of everyday computing and media.
A 256GB PCIe NVMe Gen 4 SSD provides responsive storage, and the SSD is removable for added flexibility. The UK QWERTY backlit keyboard includes a dedicated Copilot key for convenient access to compatible Windows features.
Ready for Mobile Working
A 54Wh, 6-cell lithium-ion battery provides up to 20 hours of local video playback, helping the Surface Laptop stay productive away from a power socket. The supplied 39W Surface Connect power supply supports convenient charging.
Two USB-C ports support USB4, Thunderbolt 4, DisplayPort 2.1 and charging, alongside a USB-A 3.1 Gen 2 port, Surface Connect and a 3.5mm headphone jack. Wi-Fi 7 and Bluetooth 5.4 keep wireless connections current, while Windows Hello facial recognition supports secure sign-in.
PERFORMANCE
Processor | CPU
Intel Core Ultra 5 236V (8 cores, up to 4.7GHz)
Memory | RAM
16GB LPDDR5x (soldered)
Storage Type
SSD / Solid State Drive
Solid State Drive | SSD
256GB M.2 PCIe NVMe Gen 4 SSD
Hard Disk Drive | HDD
None
Graphics | GPU
Integrated Intel Arc Graphics 130V
Audio | Speakers
Omnisonic speakers with Dolby Atmos; dual Studio microphones with voice focus
Camera | Webcam
1080p Full HD Surface Studio Camera with Windows Hello
Microphone
Dual Studio microphones with voice focus
Battery
54Wh, 6-cell lithium-ion; up to 20 hours local video playback
Power Adaptor
39W Surface Connect power supply
DESIGN
Display
13.8” PixelSense Flow touchscreen, 2304x1536, 3:2, up to 120Hz, anti-reflective, 600 nits, Dolby Vision IQ, Gorilla Glass 5
Touch Screen
10-point multi-touch
Keyboard
UK QWERTY backlit keyboard with Copilot key
Colour
Black
Dimensions (WxDxH)
301 x 220 x 17.5 mm
Weight
From 1.35kg
FEATURES
Operating System
Windows 11 Pro 64-bit
Ethernet
None
Wireless
Wi-Fi 7 (802.11be)
Operating System
Windows 11 Pro 64-bit
Bluetooth
Bluetooth 5.4
Fingerprint Reader
None
Optical Drive
None
Other
TPM 2.0; Microsoft Pluton; Windows Hello facial recognition; removable SSD; ambient colour sensor; Copilot+ PC
Ports
2x USB-C (USB4/Thunderbolt 4, DisplayPort 2.1 and charging) 1x USB-A 3.1 Gen 2 1x Surface Connect 1x 3.5mm headphone jack
Condition
The item in this listing is: Brand New
Brand New
New, unopened, and unused products with full warranty and support.
Open Box
‘Open Box’ means that the item cannot be sold as new – a mix of cancelled, undelivered orders, and warranty replacement products.
Box has been opened but device has never been used.
Item is in ‘as new’ condition, may have the odd minor handling mark.
Most likely retail packaging or may be in replacement box.
12 Month Collect and Return Warranty* (Manufacturer/ TEKshop).
Refurbished Products
Love technology but hate the cost? Then why not consider a refurbished device for your next purchase? Not only will you be helping to save the environment, but you'll also be saving some money!
Refurbished products offer the same reliability and performance as new products, but for a lower price. Many customers choose to buy refurbished, as it's a great way to do your bit for the planet without giving up the things you love. And the icing on the cake? You're also covered by a minimum 12 month warranty on all products. It pays to go green!
Grade A - Excellent
‘Grade A’ means that the item is in excellent condition – a mix of ex-display, up-to 14-day customer returns and slightly imperfect products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in excellent condition, likely will only have minor marks.
May have retail packaging or may be in replacement box.
12 Month Collect and Return Warranty* (Manufacturer/TEKshop).
Grade B - Very Good
‘Grade B’ means that the item is in very good condition - a mix of ex-demo, up-to 30-day customer returns and imperfect products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in very good condition, will have visible marks and scratches.
May have retail packaging or may be in replacement box.
12 Month Return to Base Warranty** (TEKshop)
Grade C - Good
‘Grade C’ means that the item is in good condition - a mix of ex-demo, up-to 60-day customer returns and minor damaged products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in good condition, will have moderate marks and scratches.
May have retail packaging or may be in replacement box.
12 Month Return to Base Warranty** (TEKshop).
Types of Warranty
*Collect and Return – In the case of a claim under warranty, TEKshop or the Manufacturer will arrange collection and once the repair is completed, they will return it back to you. This will be at the expense of TEKshop or the Manufacturer.
** Return To Base – In the case of a claim under warranty, you will be responsible for returning the device back to TEKshop, at your expense. TEKshop will then carry the repair and return the device back to you. The return shipping will be at the expense of TEKshop.
*** All PC Components and Accessories will have Return To Base Warranty.
All graded items only include essential accessories. In most cases, just a charger.
ISO 13406-2 Pixel Policy Applies on refurbished products (1-2 dead pixels acceptable)
Here at TEKshop, we have devised an accurate grading policy to ensure we deliver products to our customers with clear and concise information on their condition, both physically and functionally. Please take a moment to review our gradings.
Brand New
Sealed item
Original retail packaging
12 Month manufacturer warranty
Backed up with 12 month TEKshop collect and return warranty
Open Box
Box has been opened but goods are in 'like-new' condition
Original retail packaging / OEM box
Casing may have very minor handling marks from inspection
12 Month collect and return warranty from manufacturer or TEKshop
Grade A
Device will be in excellent condition with minimal, to no, signs of use
May have light scratches/marks/blemishes
Fully functional and updated to the latest operating system/firmware
Professionally refurbished (tested, inspected and cleaned) by qualified specialist
Original accessories, may come in generic packaging
12 month collect and return warranty from manufacturer or TEKshop
Grade B
Device will be in good condition with signs of usage
May have visible scratches/marks/blemishes
Fully functional and updated to the latest operating system/firmware
Professionally refurbished (tested, inspected and cleaned) by qualified specialist
Original accessories, may come in generic packaging
12 month return to base warranty from TEKshop
Warranty
We stand by our products!
All of our products are covered by a warranty unless stated otherwise on the listing (usually under the conditions tab. This warranty covers manufacturing defects and hardware faults that arise within the first 6-12 months of ownership.
All orders are posted with a VAT invoice in the box showing the date of purchase, price and VAT details. Please keep this invoice safe as it is sometimes required for warranty claims. You are of course welcome to contact us for a replacement invoice if needed, and we can also email copies if you would like a digital version.
Please note: Any item delivered damaged must be reported to us within 48 hours of receipt.
In the event of a fault developing in the first 14 days of receiving your purchase, please get in touch with us as soon as possible, we will help you with troubleshooting and resolving the issue. If a fault develops after 30 days, you will need to get in touch with the manufacturer to open a warranty claim. This will usually involve letting them know what has gone wrong and they will arrange for the issue to be rectified for you. If for any reason the manufacturer rejects the warranty claim, or you have any other difficulties please contact us and we will be more than happy to help.
