We take great pride in the products we supply and are glad to provide detailed information on each products condition. All our items range from brand new to refurbished - you can find more details in the condition tab below.
Warranty
12 Months
Cover against manufacturing faults or defects found during the warranty period. The warranty provided does not cover accidental damage or misuse. Further details can be found in the warranty tab below.
Delivery
Next Working Day Delivery on Orders Before 2pm
Enjoy lightning fast same day dispatch with next working day delivery* on all orders placed before 2pm. Plus, it's FREE for the UK mainland and you'll get a text from our courier with an hour long timeslot on the day of delivery. Peace of mind with TEKshop.
Very small, cheaper items may occasionally be sent with Royal Mail Untracked First Class. Examples include VPN timecards or Serial Number Keys.
Returns
30 Day Money Back Returns
Changed your mind? No problem, our 30-day return program allows returns up to 30 days from the date of purchase. Just make sure it's in as new condition with the original packaging.
Microsoft Surface Pro 12-inch Snapdragon X Plus: Portable AI Performance. Versatile Windows 11 Productivity.
The Microsoft Surface Pro combines an 8-core Snapdragon X Plus processor with 16GB of LPDDR5x memory and 512GB of UFS storage in a slim, lightweight design. Its 12-inch PixelSense touchscreen, integrated kickstand and Windows 11 Home make it well suited to working, creating and staying connected on the move.
At a Glance
Snapdragon X Plus
The 8-core Snapdragon X Plus X1P-42-100 processor runs at up to 3.4GHz and includes a Qualcomm Hexagon NPU up to 45 TOPS.
PixelSense Touchscreen
The 12-inch PixelSense LCD touchscreen has a 2196 x 1464 resolution, 3:2 aspect ratio, up to 90Hz refresh rate and 400 nits brightness.
Memory & Storage
16GB of soldered LPDDR5x memory is paired with 512GB of UFS storage.
Wireless Connectivity
Wi-Fi 7 and Bluetooth 5.4 provide modern wireless connectivity.
Slim & Lightweight
The Ocean Surface Pro measures 274 x 190 x 7.8mm and weighs 0.686kg.
Windows 11 Home
Windows 11 Home in English provides the operating system.
A Clear 12-Inch PixelSense Touchscreen
Enjoy detailed visuals on the 12-inch PixelSense LCD touchscreen, with a 2196 x 1464 resolution, 220ppi and a practical 3:2 aspect ratio. The display supports up to a 90Hz refresh rate, 400 nits brightness and anti-reflective viewing.
Ten-point multi-touch makes navigating Windows 11 Home intuitive, whether you are browsing, reviewing documents or creating content. The integrated 165-degree kickstand helps you find a comfortable viewing angle.
Snapdragon Power with Efficient AI
The 8-core Snapdragon X Plus X1P-42-100 processor delivers speeds of up to 3.4GHz, supported by 16GB of LPDDR5x memory. Integrated Qualcomm Adreno graphics handle everyday visual tasks, while the Qualcomm Hexagon NPU offers up to 45 TOPS.
With 512GB of UFS storage, there is room for your essential files and applications. The 38Wh battery supports a portable working setup, while two USB-C 3.2 Gen 2 ports provide 10Gbps data transfer, DisplayPort and USB Power Delivery.
Ready for Calls and Creativity
The 1080p Full HD front-facing Surface Studio Camera supports clear video calls, with Windows Hello facial recognition for convenient sign-in. Dual Studio Microphones with enhanced voice focus help capture your voice clearly.
For capturing photos and video, the 10MP rear-facing Ultra HD camera adds flexibility beyond the front camera. Two 2W stereo speakers with Dolby Atmos provide immersive audio for meetings, media and everyday listening.
PERFORMANCE
Processor | CPU
Snapdragon X Plus X1P-42-100 (8 cores, up to 3.4GHz)
Memory | RAM
16GB LPDDR5x (soldered)
Storage Type
UFS
Solid State Drive | SSD
512GB UFS Storage
Hard Disk Drive | HDD
None
Graphics | GPU
Integrated Qualcomm Adreno GPU with Qualcomm Hexagon NPU up to 45 TOPS
Audio | Speakers
2W stereo speakers with Dolby Atmos
Camera | Webcam
1080p Full HD front-facing Surface Studio Camera; 10MP rear-facing Ultra HD camera
Microphone
Dual Studio Microphones with enhanced voice focus
Battery
38Wh
Power Adaptor
NOT INCLUDED - Recommended spec is: 45W USB-C
DESIGN
Display
12” PixelSense LCD touchscreen, 2196x1464, 3:2 aspect ratio, 220ppi, up to 90Hz, 400 nits, anti-reflective
2x USB-C 3.2 Gen 2 (10Gbps, DisplayPort and USB Power Delivery)
Condition
The item in this listing is: Brand New
Brand New
New, unopened, and unused products with full warranty and support.
Open Box
‘Open Box’ means that the item cannot be sold as new – a mix of cancelled, undelivered orders, and warranty replacement products.
Box has been opened but device has never been used.
Item is in ‘as new’ condition, may have the odd minor handling mark.
Most likely retail packaging or may be in replacement box.
12 Month Collect and Return Warranty* (Manufacturer/ TEKshop).
Refurbished Products
Love technology but hate the cost? Then why not consider a refurbished device for your next purchase? Not only will you be helping to save the environment, but you'll also be saving some money!
Refurbished products offer the same reliability and performance as new products, but for a lower price. Many customers choose to buy refurbished, as it's a great way to do your bit for the planet without giving up the things you love. And the icing on the cake? You're also covered by a minimum 12 month warranty on all products. It pays to go green!
Grade A - Excellent
‘Grade A’ means that the item is in excellent condition – a mix of ex-display, up-to 14-day customer returns and slightly imperfect products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in excellent condition, likely will only have minor marks.
May have retail packaging or may be in replacement box.
12 Month Collect and Return Warranty* (Manufacturer/TEKshop).
Grade B - Very Good
‘Grade B’ means that the item is in very good condition - a mix of ex-demo, up-to 30-day customer returns and imperfect products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in very good condition, will have visible marks and scratches.
May have retail packaging or may be in replacement box.
12 Month Return to Base Warranty** (TEKshop)
Grade C - Good
‘Grade C’ means that the item is in good condition - a mix of ex-demo, up-to 60-day customer returns and minor damaged products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in good condition, will have moderate marks and scratches.
May have retail packaging or may be in replacement box.
12 Month Return to Base Warranty** (TEKshop).
Types of Warranty
*Collect and Return – In the case of a claim under warranty, TEKshop or the Manufacturer will arrange collection and once the repair is completed, they will return it back to you. This will be at the expense of TEKshop or the Manufacturer.
** Return To Base – In the case of a claim under warranty, you will be responsible for returning the device back to TEKshop, at your expense. TEKshop will then carry the repair and return the device back to you. The return shipping will be at the expense of TEKshop.
*** All PC Components and Accessories will have Return To Base Warranty.
All graded items only include essential accessories. In most cases, just a charger.
ISO 13406-2 Pixel Policy Applies on refurbished products (1-2 dead pixels acceptable)
Here at TEKshop, we have devised an accurate grading policy to ensure we deliver products to our customers with clear and concise information on their condition, both physically and functionally. Please take a moment to review our gradings.
Brand New
Sealed item
Original retail packaging
12 Month manufacturer warranty
Backed up with 12 month TEKshop collect and return warranty
Open Box
Box has been opened but goods are in 'like-new' condition
Original retail packaging / OEM box
Casing may have very minor handling marks from inspection
12 Month collect and return warranty from manufacturer or TEKshop
Grade A
Device will be in excellent condition with minimal, to no, signs of use
May have light scratches/marks/blemishes
Fully functional and updated to the latest operating system/firmware
Professionally refurbished (tested, inspected and cleaned) by qualified specialist
Original accessories, may come in generic packaging
12 month collect and return warranty from manufacturer or TEKshop
Grade B
Device will be in good condition with signs of usage
May have visible scratches/marks/blemishes
Fully functional and updated to the latest operating system/firmware
Professionally refurbished (tested, inspected and cleaned) by qualified specialist
Original accessories, may come in generic packaging
12 month return to base warranty from TEKshop
Warranty
We stand by our products!
All of our products are covered by a warranty unless stated otherwise on the listing (usually under the conditions tab. This warranty covers manufacturing defects and hardware faults that arise within the first 6-12 months of ownership.
All orders are posted with a VAT invoice in the box showing the date of purchase, price and VAT details. Please keep this invoice safe as it is sometimes required for warranty claims. You are of course welcome to contact us for a replacement invoice if needed, and we can also email copies if you would like a digital version.
Please note: Any item delivered damaged must be reported to us within 48 hours of receipt.
In the event of a fault developing in the first 14 days of receiving your purchase, please get in touch with us as soon as possible, we will help you with troubleshooting and resolving the issue. If a fault develops after 30 days, you will need to get in touch with the manufacturer to open a warranty claim. This will usually involve letting them know what has gone wrong and they will arrange for the issue to be rectified for you. If for any reason the manufacturer rejects the warranty claim, or you have any other difficulties please contact us and we will be more than happy to help.
