We take great pride in the products we supply and are glad to provide detailed information on each products condition. All our items range from brand new to refurbished - you can find more details in the condition tab below.
Warranty
12 Months
Cover against manufacturing faults or defects found during the warranty period. The warranty provided does not cover accidental damage or misuse. Further details can be found in the warranty tab below.
Delivery
Next Working Day Delivery on Orders Before 2pm
Enjoy lightning fast same day dispatch with next working day delivery on all orders placed before 2pm. Plus, it's FREE for the UK mainland and you'll get a text from our courier with an hour long timeslot on the day of delivery. Peace of mind with TEKshop.
Returns
30 Day Money Back Returns
Changed your mind? No problem, our 30-day return program allows returns up to 30 days from the date of purchase. Just make sure it's in as new condition with the original packaging.
Big on features, big on portability Get the features and portability you need to get things done - featuring an Intel® processor and graphics, a fanless design for a more quiet computing experience, a seamless metal keyboard deck, USI universal stylus support and long battery life.
A convertible that adapts to you With the versatility of a 360° hinge, the beauty of a touch HD+ micro-edge display combined with a 3:2 aspect ratio for a better browsing experience, this convertible Chromebook adapts to your needs.
For work or play, everywhere you want to go Redefine how you work and play with the seamless integration of your favourite Chrome browser, Google Play Store apps[4] and audio custom-tuned in collaboration with sound experts at B&O.
USB-C™ Power your device or connect to an external display from just one USB-C™ port with 5 Gb/s signalling rate. And it's reversible, so you never have to worry about plugging in upside down.
64 GB eMMC storage An embedded Multimedia Card provides reliable flash-based storage at a great value. And without the moving parts of a traditional hard drive, there’s a lower chance of failure and damage.
USB 3.1 connector With the world’s most popular USB connection, you can easily connect any of your existing USB devices and experience data transfer speeds ten times faster than USB 2.0.
Dual-core Intel® Celeron® processor The perfect combination of performance, power consumption, and value helps your device run smoothly and reliably with two processing cores to handle all your tasks.
HP Wide Vision HD Camera The 88-degree, wide-angle field of view lets you video chat with the entire family or group of friends in crystal clear detail.
Chrome This easy-to-use operating system was designed to be fast in every possible way, while keeping you safe and more secure on the web.
3:2 aspect ratio See more of the web with less scrolling. A 3:2 aspect ratio delivers an optimized portrait view for a more comfortable way to read or surf.
Micro Edge display By squeezing a larger screen into a smaller frame, this ultra-thin, barely visible bezel revolutionizes your display's appearance with a beautifully efficient design.
Google Play Store The millions of Android apps you know and love on your phone and tablet can now run on your Chrome device without compromising their speed, simplicity, or security.
Optimized metal design Streamlined, premium metal design delivers a thinner, lighter PC while providing robust durability—thanks to advanced 3D metal-forming technology.
360° geared hinge Innovatively engineered to rotate 360º so that you can use your device in four positions. Work in laptop position, watch in reverse position, play in tent position, and go in tablet position.
PERFORMANCE
Processor | CPU
Intel® Celeron® N4000 (1.1 GHz base frequency, up to 2.6 GHz burst frequency, 4 MB cache, 2 cores)
Memory | RAM
4 GB LPDDR4-2400 SDRAM (onboard)
Storage Type
eMMC
Solid State Drive | SSD
64GB eMMC Storage (Flash Memory)
Hard Disk Drive | HDD
None
Graphics | GPU
Integrated Intel® UHD Graphics 600
Audio | Speakers
B&O; Dual speakers
Camera | Webcam
HP Wide Vision HD Camera
Microphone
Integrated dual array digital microphones
Battery
2-cell, 40.31 Wh Li-ion polymer
Power Adaptor
45 W USB Type-C™ power adapter
DESIGN
Display
30.5 cm (12") diagonal HD+ IPS micro-edge WLED-backlit multitouch-enabled edge-to-edge glass (1366 x 912)
USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity: 1
USB 3.2 Gen 1 (3.1 Gen 1) Type-C ports quantity: 2
Combo headphone/mic port
USB Type-C DisplayPort Alternate Mode
Condition
The item in this listing is: Open Box
Brand New
New, unopened, and unused products with full warranty and support.
Open Box
‘Open Box’ means that the item cannot be sold as new – a mix of cancelled, undelivered orders, and warranty replacement products.
Box has been opened but device has never been used.
Item is in ‘as new’ condition, may have the odd minor handling mark.
Most likely retail packaging or may be in replacement box.
12 Month Collect and Return Warranty* (Manufacturer/ TEKshop).
Refurbished Products
Love technology but hate the cost? Then why not consider a refurbished device for your next purchase? Not only will you be helping to save the environment, but you'll also be saving some money!
Refurbished products offer the same reliability and performance as new products, but for a lower price. Many customers choose to buy refurbished, as it's a great way to do your bit for the planet without giving up the things you love. And the icing on the cake? You're also covered by a minimum 12 month warranty on all products. It pays to go green!
Grade A - Excellent
‘Grade A’ means that the item is in excellent condition – a mix of ex-display, up-to 14-day customer returns and slightly imperfect products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in excellent condition, likely will only have minor marks.
May have retail packaging or may be in replacement box.
12 Month Collect and Return Warranty* (Manufacturer/TEKshop).
Grade B - Very Good
‘Grade B’ means that the item is in very good condition - a mix of ex-demo, up-to 30-day customer returns and imperfect products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in very good condition, will have visible marks and scratches.
May have retail packaging or may be in replacement box.
12 Month Return to Base Warranty** (TEKshop)
Grade C - Good
‘Grade C’ means that the item is in good condition - a mix of ex-demo, up-to 60-day customer returns and minor damaged products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in good condition, will have moderate marks and scratches.
May have retail packaging or may be in replacement box.
12 Month Return to Base Warranty** (TEKshop).
Types of Warranty
*Collect and Return – In the case of a claim under warranty, TEKshop or the Manufacturer will arrange collection and once the repair is completed, they will return it back to you. This will be at the expense of TEKshop or the Manufacturer.
** Return To Base – In the case of a claim under warranty, you will be responsible for returning the device back to TEKshop, at your expense. TEKshop will then carry the repair and return the device back to you. The return shipping will be at the expense of TEKshop.
*** All PC Components and Accessories will have Return To Base Warranty.
All graded items only include essential accessories. In most cases, just a charger.
ISO 13406-2 Pixel Policy Applies on refurbished products (1-2 dead pixels acceptable)
Here at TEKshop, we have devised an accurate grading policy to ensure we deliver products to our customers with clear and concise information on their condition, both physically and functionally. Please take a moment to review our gradings.
Brand New
Sealed item
Original retail packaging
12 Month manufacturer warranty
Backed up with 12 month TEKshop collect and return warranty
Open Box
Box has been opened but goods are in 'like-new' condition
Original retail packaging / OEM box
Casing may have very minor handling marks from inspection
12 Month collect and return warranty from manufacturer or TEKshop
Grade A
Device will be in excellent condition with minimal, to no, signs of use
May have light scratches/marks/blemishes
Fully functional and updated to the latest operating system/firmware
Professionally refurbished (tested, inspected and cleaned) by qualified specialist
Original accessories, may come in generic packaging
12 month collect and return warranty from manufacturer or TEKshop
Grade B
Device will be in good condition with signs of usage
May have visible scratches/marks/blemishes
Fully functional and updated to the latest operating system/firmware
Professionally refurbished (tested, inspected and cleaned) by qualified specialist
Original accessories, may come in generic packaging
12 month return to base warranty from TEKshop
Warranty
We stand by our products!
All our products are covered by a manufacturer's warranty unless stated otherwise on the listing (usually under the conditions tab). This applies to manufacturing defects or hardware faults that develop in the first months of ownership (between 6 and 12 months depending on the item).
All orders are posted with a VAT invoice in the box showing the date of purchase, price and VAT details. Please keep this invoice safe as it is sometimes required for warranty claims. You are of course welcome to contact us for a replacement invoice if needed, and we can also email copies if you would like a digital version.
Please note: Any item delivered damaged must be reported to us within 48 hours of receipt.
In the event of a fault developing in the first 14 days of receiving your purchase, please get in touch with us as soon as possible, we will help you with troubleshooting and resolving the issue. If a fault develops after 30 days, you will need to get in touch with the manufacturer to open a warranty claim. This will usually involve letting them know what has gone wrong and they will arrange for the issue to be rectified for you. If for any reason the manufacturer rejects the warranty claim, or you have any other difficulties please contact us and we will be more than happy to help.
