We take great pride in the products we supply and are glad to provide detailed information on each products condition. All our items range from brand new to refurbished - you can find more details in the condition tab below.
Warranty
12 Months
Cover against manufacturing faults or defects found during the warranty period. The warranty provided does not cover accidental damage or misuse. Further details can be found in the warranty tab below.
Delivery
Next Working Day Delivery on Orders Before 2pm
Enjoy lightning fast same day dispatch with next working day delivery* on all orders placed before 2pm. Plus, it's FREE for the UK mainland and you'll get a text from our courier with an hour long timeslot on the day of delivery. Peace of mind with TEKshop.
Very small, cheaper items may occasionally be sent with Royal Mail Untracked First Class. Examples include VPN timecards or Serial Number Keys.
Returns
30 Day Money Back Returns
Changed your mind? No problem, our 30-day return program allows returns up to 30 days from the date of purchase. Just make sure it's in as new condition with the original packaging.
Apple MacBook Neo 13-inch: Silent A18 Pro Power. Ready for Every Day.
The Apple MacBook Neo combines an efficient A18 Pro processor, 8GB unified memory and a fast 256GB SSD in a compact 1.23kg design. It is a smart choice for everyday productivity, study and entertainment, with a vivid Liquid Retina display, long battery life and the intuitive macOS Tahoe operating system.
At a Glance
A18 Pro Processor
Apple A18 Pro features 6 cores with 2 performance cores and 4 efficiency cores, plus a 16-core Neural Engine.
Liquid Retina Display
The 13.0-inch IPS display delivers 2408x1506 resolution, 500 nits brightness, 219 ppi and 1 billion colours.
Memory & Storage
8GB unified memory works alongside a 256GB soldered SSD for responsive everyday computing and file storage.
Integrated Graphics
The integrated Apple 5-core GPU supports hardware-accelerated ray tracing and one external display up to 4K at 60Hz.
Wireless & Ports
Wi-Fi 6E and Bluetooth 6 complement two USB-C ports and a 3.5mm headphone jack.
Slim Fanless Design
The silver MacBook Neo measures 297.5 x 206.4 x 12.7mm, weighs 1.23kg and uses a fanless design.
Efficient A18 Pro Performance in a Fanless Design
The Apple A18 Pro processor combines 2 performance cores with 4 efficiency cores to handle everyday tasks smoothly and efficiently. Its 16-core Neural Engine adds dedicated capability for supported machine-learning workloads.
The integrated Apple 5-core GPU brings hardware-accelerated ray tracing to the MacBook Neo, while 8GB of unified memory keeps the processor and graphics working from a shared memory pool. The fanless design delivers a quiet way to work and play.
Detailed 13-Inch Liquid Retina Viewing
Enjoy sharp, vibrant visuals on the 13.0-inch 2408x1506 Liquid Retina LED-backlit IPS display. With 219 ppi, 1 billion colours, sRGB coverage and 500 nits brightness, it is designed to make work, web browsing and entertainment look clear and engaging.
The anti-reflective finish helps maintain comfortable viewing in varied conditions, while support for one external display up to 4K at 60Hz gives you the option to expand your workspace.
All-Day Mobility with macOS Tahoe
A 36.5Wh built-in lithium-ion battery provides up to 16 hours of video streaming or up to 11 hours of wireless web use. At 1.23kg and just 12.7mm thick, the MacBook Neo is easy to carry between home, study and work.
macOS Tahoe provides the familiar Mac experience, supported by a backlit UK ISO Magic Keyboard. Dual speakers with Spatial Audio and Dolby Atmos support, a 1080p FaceTime HD camera and a dual-mic array complete the setup for calls and entertainment.
PERFORMANCE
Processor | CPU
Apple A18 Pro (6 cores: 2 performance cores and 4 efficiency cores)
Memory | RAM
8GB unified memory
Storage Type
SSD
Solid State Drive | SSD
256GB soldered SSD
Hard Disk Drive | HDD
None
Graphics | GPU
Integrated Apple 5-core GPU with hardware-accelerated ray tracing
Audio | Speakers
Dual-speaker sound system with Spatial Audio and Dolby Atmos support
Camera | Webcam
1080p FaceTime HD camera
Microphone
Dual-mic array with directional beamforming, Voice Isolation and Wide Spectrum microphone modes
Battery
36.5Wh built-in lithium-ion battery; up to 16 hours video streaming or 11 hours wireless web use
Power Adaptor
NOT INCLUDED - Recommended spec is: 20W USB-C Power Adapter
16-core Neural Engine; supports one external display up to 4K at 60Hz; fanless design
Ports
1x USB-C (USB 3, up to 10Gb/s, charging and DisplayPort)
1x USB-C (USB 2, up to 480Mb/s, charging)
1x 3.5mm headphone jack
Condition
The item in this listing is: Brand New
Brand New
New, unopened, and unused products with full warranty and support.
Open Box
‘Open Box’ means that the item cannot be sold as new – a mix of cancelled, undelivered orders, and warranty replacement products.
Box has been opened but device has never been used.
Item is in ‘as new’ condition, may have the odd minor handling mark.
Most likely retail packaging or may be in replacement box.
12 Month Collect and Return Warranty* (Manufacturer/ TEKshop).
Refurbished Products
Love technology but hate the cost? Then why not consider a refurbished device for your next purchase? Not only will you be helping to save the environment, but you'll also be saving some money!
Refurbished products offer the same reliability and performance as new products, but for a lower price. Many customers choose to buy refurbished, as it's a great way to do your bit for the planet without giving up the things you love. And the icing on the cake? You're also covered by a minimum 12 month warranty on all products. It pays to go green!
Grade A - Excellent
‘Grade A’ means that the item is in excellent condition – a mix of ex-display, up-to 14-day customer returns and slightly imperfect products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in excellent condition, likely will only have minor marks.
May have retail packaging or may be in replacement box.
12 Month Collect and Return Warranty* (Manufacturer/TEKshop).
Grade B - Very Good
‘Grade B’ means that the item is in very good condition - a mix of ex-demo, up-to 30-day customer returns and imperfect products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in very good condition, will have visible marks and scratches.
May have retail packaging or may be in replacement box.
12 Month Return to Base Warranty** (TEKshop)
Grade C - Good
‘Grade C’ means that the item is in good condition - a mix of ex-demo, up-to 60-day customer returns and minor damaged products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in good condition, will have moderate marks and scratches.
May have retail packaging or may be in replacement box.
12 Month Return to Base Warranty** (TEKshop).
Types of Warranty
*Collect and Return – In the case of a claim under warranty, TEKshop or the Manufacturer will arrange collection and once the repair is completed, they will return it back to you. This will be at the expense of TEKshop or the Manufacturer.
** Return To Base – In the case of a claim under warranty, you will be responsible for returning the device back to TEKshop, at your expense. TEKshop will then carry the repair and return the device back to you. The return shipping will be at the expense of TEKshop.
*** All PC Components and Accessories will have Return To Base Warranty.
All graded items only include essential accessories. In most cases, just a charger.
ISO 13406-2 Pixel Policy Applies on refurbished products (1-2 dead pixels acceptable)
Here at TEKshop, we have devised an accurate grading policy to ensure we deliver products to our customers with clear and concise information on their condition, both physically and functionally. Please take a moment to review our gradings.
Brand New
Sealed item
Original retail packaging
12 Month manufacturer warranty
Backed up with 12 month TEKshop collect and return warranty
Open Box
Box has been opened but goods are in 'like-new' condition
Original retail packaging / OEM box
Casing may have very minor handling marks from inspection
12 Month collect and return warranty from manufacturer or TEKshop
Grade A
Device will be in excellent condition with minimal, to no, signs of use
May have light scratches/marks/blemishes
Fully functional and updated to the latest operating system/firmware
Professionally refurbished (tested, inspected and cleaned) by qualified specialist
Original accessories, may come in generic packaging
12 month collect and return warranty from manufacturer or TEKshop
Grade B
Device will be in good condition with signs of usage
May have visible scratches/marks/blemishes
Fully functional and updated to the latest operating system/firmware
Professionally refurbished (tested, inspected and cleaned) by qualified specialist
Original accessories, may come in generic packaging
12 month return to base warranty from TEKshop
Warranty
We stand by our products!
All of our products are covered by a warranty unless stated otherwise on the listing (usually under the conditions tab. This warranty covers manufacturing defects and hardware faults that arise within the first 6-12 months of ownership.
All orders are posted with a VAT invoice in the box showing the date of purchase, price and VAT details. Please keep this invoice safe as it is sometimes required for warranty claims. You are of course welcome to contact us for a replacement invoice if needed, and we can also email copies if you would like a digital version.
Please note: Any item delivered damaged must be reported to us within 48 hours of receipt.
In the event of a fault developing in the first 14 days of receiving your purchase, please get in touch with us as soon as possible, we will help you with troubleshooting and resolving the issue. If a fault develops after 30 days, you will need to get in touch with the manufacturer to open a warranty claim. This will usually involve letting them know what has gone wrong and they will arrange for the issue to be rectified for you. If for any reason the manufacturer rejects the warranty claim, or you have any other difficulties please contact us and we will be more than happy to help.
