We take great pride in the products we supply and are glad to provide detailed information on each products condition. All our items range from brand new to refurbished - you can find more details in the condition tab below.
Warranty
12 Months
Cover against manufacturing faults or defects found during the warranty period. The warranty provided does not cover accidental damage or misuse. Further details can be found in the warranty tab below.
Delivery
Next Working Day Delivery on Orders Before 2pm
Enjoy lightning fast same day dispatch with next working day delivery* on all orders placed before 2pm. Plus, it's FREE for the UK mainland and you'll get a text from our courier with an hour long timeslot on the day of delivery. Peace of mind with TEKshop.
Very small, cheaper items may occasionally be sent with Royal Mail Untracked First Class. Examples include VPN timecards or Serial Number Keys.
Returns
30 Day Money Back Returns
Changed your mind? No problem, our 30-day return program allows returns up to 30 days from the date of purchase. Just make sure it's in as new condition with the original packaging.
Apple MacBook Neo 13": Citrus Style. Quiet, Capable Performance.
The Apple MacBook Neo combines an A18 Pro processor, 8GB unified memory and a 512GB SSD in a slim, fanless design weighing just 1.23kg. Its 13.0-inch Liquid Retina display, long-lasting battery and macOS Tahoe make it well suited to everyday work, study and entertainment.
At a Glance
A18 Pro Processor
Apple A18 Pro features a 6-core CPU with 2 performance cores and 4 efficiency cores.
Liquid Retina Display
The 13.0-inch IPS display delivers 2408 x 1506 resolution, 500 nits brightness and 1 billion colours.
Unified Memory
8GB of soldered unified memory provides 60GB/s memory bandwidth.
512GB SSD
A 512GB solid-state drive provides responsive storage for files, applications and media.
Wireless Connectivity
Wi-Fi 6E and Bluetooth 6 provide wireless connectivity without an Ethernet port.
Slim And Light
The fanless Citrus laptop measures 12.7mm thick and weighs 1.23kg.
A18 Pro Performance in a Fanless Design
The Apple A18 Pro combines 2 performance cores and 4 efficiency cores for a balanced approach to everyday computing. Its integrated 5-core Apple GPU includes hardware-accelerated ray tracing, while the 16-core Neural Engine supports compatible machine-learning workloads.
With 8GB unified memory and 60GB/s memory bandwidth, the MacBook Neo is equipped for everyday applications, browsing and media use. The fanless design helps it stay quiet while you work.
Detailed Visuals on a 13-Inch Liquid Retina Screen
The 13.0-inch Liquid Retina display presents a sharp 2408 x 1506 resolution at 219ppi. IPS technology, 500 nits brightness and an anti-reflective finish make the screen comfortable for a wide range of everyday tasks.
With support for 1 billion colours and sRGB coverage, images and video appear rich and detailed. The MacBook Neo can also support one external display at up to 4K resolution and 60Hz.
Portable Design with All-Day Battery Life
At 1.23kg and 12.7mm thick, this compact MacBook is easy to carry between home, work and study. Its 36.5Wh built-in lithium-ion battery provides up to 16 hours of video streaming or up to 11 hours of wireless web use.
The Magic Keyboard uses a UK ISO layout, while Touch ID provides convenient fingerprint security. Dual-speaker sound with Spatial Audio and Dolby Atmos support complements the 1080p FaceTime HD camera for calls and entertainment.
PERFORMANCE
Processor | CPU
Apple A18 Pro (6-core CPU: 2 performance cores and 4 efficiency cores)
Memory | RAM
8GB unified memory (soldered)
Storage Type
SSD
Solid State Drive | SSD
512GB SSD
Hard Disk Drive | HDD
None
Graphics | GPU
Integrated 5-core Apple GPU with hardware-accelerated ray tracing
Audio | Speakers
Dual-speaker sound system with Spatial Audio and Dolby Atmos support
Camera | Webcam
1080p FaceTime HD camera with 1080p HD video recording
Microphone
Dual-mic array with directional beamforming, Voice Isolation and Wide Spectrum modes
Battery
36.5Wh built-in lithium-ion battery; up to 16 hours video streaming or 11 hours wireless web
Power Adaptor
NOT INCLUDED - Recommended spec is: 20W USB-C power adaptor
16-core Neural Engine; 60GB/s memory bandwidth; supports one external display up to 4K at 60Hz; fanless design
Ports
1x USB 3 (USB-C, up to 10Gb/s, DisplayPort and charging)
1x USB 2 (USB-C, up to 480Mb/s and charging)
1x 3.5mm headphone jack
Condition
The item in this listing is: Brand New
Brand New
New, unopened, and unused products with full warranty and support.
Open Box
‘Open Box’ means that the item cannot be sold as new – a mix of cancelled, undelivered orders, and warranty replacement products.
Box has been opened but device has never been used.
Item is in ‘as new’ condition, may have the odd minor handling mark.
Most likely retail packaging or may be in replacement box.
12 Month Collect and Return Warranty* (Manufacturer/ TEKshop).
Refurbished Products
Love technology but hate the cost? Then why not consider a refurbished device for your next purchase? Not only will you be helping to save the environment, but you'll also be saving some money!
Refurbished products offer the same reliability and performance as new products, but for a lower price. Many customers choose to buy refurbished, as it's a great way to do your bit for the planet without giving up the things you love. And the icing on the cake? You're also covered by a minimum 12 month warranty on all products. It pays to go green!
Grade A - Excellent
‘Grade A’ means that the item is in excellent condition – a mix of ex-display, up-to 14-day customer returns and slightly imperfect products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in excellent condition, likely will only have minor marks.
May have retail packaging or may be in replacement box.
12 Month Collect and Return Warranty* (Manufacturer/TEKshop).
Grade B - Very Good
‘Grade B’ means that the item is in very good condition - a mix of ex-demo, up-to 30-day customer returns and imperfect products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in very good condition, will have visible marks and scratches.
May have retail packaging or may be in replacement box.
12 Month Return to Base Warranty** (TEKshop)
Grade C - Good
‘Grade C’ means that the item is in good condition - a mix of ex-demo, up-to 60-day customer returns and minor damaged products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in good condition, will have moderate marks and scratches.
May have retail packaging or may be in replacement box.
12 Month Return to Base Warranty** (TEKshop).
Types of Warranty
*Collect and Return – In the case of a claim under warranty, TEKshop or the Manufacturer will arrange collection and once the repair is completed, they will return it back to you. This will be at the expense of TEKshop or the Manufacturer.
** Return To Base – In the case of a claim under warranty, you will be responsible for returning the device back to TEKshop, at your expense. TEKshop will then carry the repair and return the device back to you. The return shipping will be at the expense of TEKshop.
*** All PC Components and Accessories will have Return To Base Warranty.
All graded items only include essential accessories. In most cases, just a charger.
ISO 13406-2 Pixel Policy Applies on refurbished products (1-2 dead pixels acceptable)
Here at TEKshop, we have devised an accurate grading policy to ensure we deliver products to our customers with clear and concise information on their condition, both physically and functionally. Please take a moment to review our gradings.
Brand New
Sealed item
Original retail packaging
12 Month manufacturer warranty
Backed up with 12 month TEKshop collect and return warranty
Open Box
Box has been opened but goods are in 'like-new' condition
Original retail packaging / OEM box
Casing may have very minor handling marks from inspection
12 Month collect and return warranty from manufacturer or TEKshop
Grade A
Device will be in excellent condition with minimal, to no, signs of use
May have light scratches/marks/blemishes
Fully functional and updated to the latest operating system/firmware
Professionally refurbished (tested, inspected and cleaned) by qualified specialist
Original accessories, may come in generic packaging
12 month collect and return warranty from manufacturer or TEKshop
Grade B
Device will be in good condition with signs of usage
May have visible scratches/marks/blemishes
Fully functional and updated to the latest operating system/firmware
Professionally refurbished (tested, inspected and cleaned) by qualified specialist
Original accessories, may come in generic packaging
12 month return to base warranty from TEKshop
Warranty
We stand by our products!
All of our products are covered by a warranty unless stated otherwise on the listing (usually under the conditions tab. This warranty covers manufacturing defects and hardware faults that arise within the first 6-12 months of ownership.
All orders are posted with a VAT invoice in the box showing the date of purchase, price and VAT details. Please keep this invoice safe as it is sometimes required for warranty claims. You are of course welcome to contact us for a replacement invoice if needed, and we can also email copies if you would like a digital version.
Please note: Any item delivered damaged must be reported to us within 48 hours of receipt.
In the event of a fault developing in the first 14 days of receiving your purchase, please get in touch with us as soon as possible, we will help you with troubleshooting and resolving the issue. If a fault develops after 30 days, you will need to get in touch with the manufacturer to open a warranty claim. This will usually involve letting them know what has gone wrong and they will arrange for the issue to be rectified for you. If for any reason the manufacturer rejects the warranty claim, or you have any other difficulties please contact us and we will be more than happy to help.
