We take great pride in the products we supply and are glad to provide detailed information on each products condition. All our items range from brand new to refurbished - you can find more details in the condition tab below.
Warranty
12 Months
Cover against manufacturing faults or defects found during the warranty period. The warranty provided does not cover accidental damage or misuse. Further details can be found in the warranty tab below.
Delivery
Next Working Day Delivery on Orders Before 2pm
Enjoy lightning fast same day dispatch with next working day delivery* on all orders placed before 2pm. Plus, it's FREE for the UK mainland and you'll get a text from our courier with an hour long timeslot on the day of delivery. Peace of mind with TEKshop.
Very small, cheaper items may occasionally be sent with Royal Mail Untracked First Class. Examples include VPN timecards or Serial Number Keys.
Returns
30 Day Money Back Returns
Changed your mind? No problem, our 30-day return program allows returns up to 30 days from the date of purchase. Just make sure it's in as new condition with the original packaging.
Built for demanding gaming, content creation and multitasking, the Predator Helios Neo 16 AI combines a 24-core Intel Core Ultra 9 processor with NVIDIA GeForce RTX 5070 Ti graphics. Its 16-inch WQXGA display, generous memory and fast PCIe 4.0 storage give you a capable Windows 11 Home machine for work and play.
At a Glance
24-Core Processor
Intel Core Ultra 9 275HX delivers 24 cores and speeds of up to 5.4GHz, with Intel AI Boost NPU performance up to 13 TOPS.
240Hz WQXGA Display
The 16-inch WQXGA IPS screen offers 2560x1600 resolution, a 240Hz refresh rate, 500 nits brightness and 100% DCI-P3 coverage.
32GB DDR5 Memory
32GB of DDR5-6400 memory is supplied as 2x 16GB SO-DIMM modules.
NVIDIA GeForce RTX 5070 Ti Laptop GPU graphics feature 12GB of GDDR7 memory and up to 170W power.
Modern Connectivity
Killer Wi-Fi 6E, Bluetooth 5.4, 5 Gigabit Ethernet, Thunderbolt 4, HDMI 2.1 and multiple USB ports keep you connected.
High-Speed Detail on a 16-Inch WQXGA Screen
Enjoy crisp 2560x1600 detail on the 16-inch IPS display, with a 16:10 aspect ratio that gives you more vertical workspace. The 240Hz refresh rate is well suited to fast-paced gaming, while 500 nits brightness and an anti-glare finish help keep the image clear.
With 100% DCI-P3 coverage, the panel is equipped for vivid colour in games, media and creative work. NVIDIA GeForce RTX 5070 Ti Laptop GPU graphics add 12GB of GDDR7 memory and up to 170W power for demanding visual workloads.
Serious Multitasking Power
The Intel Core Ultra 9 275HX brings 24 cores and speeds of up to 5.4GHz, giving this laptop a strong foundation for demanding applications and intensive multitasking. Its Intel AI Boost NPU offers up to 13 TOPS for compatible AI workloads.
32GB of DDR5-6400 memory, configured as 2x 16GB SO-DIMM modules, supports responsive everyday use and complex projects. A 1TB M.2 PCIe NVMe 4.0 SSD provides fast solid-state storage for your files, applications and games.
Ready for Your Complete Setup
Connect your peripherals and accessories through two USB 3.2 Gen 2 Type-A ports, one USB 3.2 Gen 1 Type-A port, USB-C and Thunderbolt 4 USB-C. HDMI 2.1, a microSD card reader, a 3.5mm headphone/microphone combo and 5 Gigabit Ethernet add further flexibility.
Killer Wi-Fi 6E and Bluetooth 5.4 support fast wireless connections, while the UK QWERTY keyboard includes a numeric keypad and four-zone RGB backlighting. The 90Wh battery and 2.70kg chassis make it practical to move between locations, with a maximum battery life of 5 hours.
PERFORMANCE
Processor | CPU
Intel Core Ultra 9 275HX (24 cores, up to 5.4GHz)
Memory | RAM
32GB DDR5-6400 (2x 16GB SO-DIMM)
Storage Type
SSD
Solid State Drive | SSD
1TB M.2 PCIe NVMe 4.0
Hard Disk Drive | HDD
None
Graphics | GPU
NVIDIA GeForce RTX 5070 Ti Laptop GPU, 12GB GDDR7, up to 170W
UK QWERTY RGB backlit keyboard with numeric keypad
Colour
Black
Dimensions (WxDxH)
356.8 x 275.5 x 26.75 mm
Weight
2.70kg
FEATURES
Operating System
Windows 11 Home
Ethernet
5 Gigabit Ethernet
Wireless
Killer Wi-Fi 6E AX1675i, 802.11ax, 2x2
Operating System
Windows 11 Home
Bluetooth
Bluetooth 5.4
Fingerprint Reader
None
Optical Drive
No Optical Drive
Other
Intel AI Boost NPU up to 13 TOPS; firmware TPM; Kensington lock; microSD card reader; 5-hour maximum battery life
Ports
1x USB 3.2 Gen 1 Type-A
2x USB 3.2 Gen 2 Type-A
1x USB 3.2 Gen 2 Type-C
1x Thunderbolt 4 USB-C
1x HDMI 2.1
1x RJ-45 Ethernet
1x 3.5mm headphone/microphone combo
1x microSD card reader
1x Kensington lock slot
Condition
The item in this listing is:
Brand New
New, unopened, and unused products with full warranty and support.
Open Box
‘Open Box’ means that the item cannot be sold as new – a mix of cancelled, undelivered orders, and warranty replacement products.
Box has been opened but device has never been used.
Item is in ‘as new’ condition, may have the odd minor handling mark.
Most likely retail packaging or may be in replacement box.
12 Month Collect and Return Warranty* (Manufacturer/ TEKshop).
Refurbished Products
Love technology but hate the cost? Then why not consider a refurbished device for your next purchase? Not only will you be helping to save the environment, but you'll also be saving some money!
Refurbished products offer the same reliability and performance as new products, but for a lower price. Many customers choose to buy refurbished, as it's a great way to do your bit for the planet without giving up the things you love. And the icing on the cake? You're also covered by a minimum 12 month warranty on all products. It pays to go green!
Grade A - Excellent
‘Grade A’ means that the item is in excellent condition – a mix of ex-display, up-to 14-day customer returns and slightly imperfect products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in excellent condition, likely will only have minor marks.
May have retail packaging or may be in replacement box.
12 Month Collect and Return Warranty* (Manufacturer/TEKshop).
Grade B - Very Good
‘Grade B’ means that the item is in very good condition - a mix of ex-demo, up-to 30-day customer returns and imperfect products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in very good condition, will have visible marks and scratches.
May have retail packaging or may be in replacement box.
12 Month Return to Base Warranty** (TEKshop)
Grade C - Good
‘Grade C’ means that the item is in good condition - a mix of ex-demo, up-to 60-day customer returns and minor damaged products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in good condition, will have moderate marks and scratches.
May have retail packaging or may be in replacement box.
12 Month Return to Base Warranty** (TEKshop).
Types of Warranty
*Collect and Return – In the case of a claim under warranty, TEKshop or the Manufacturer will arrange collection and once the repair is completed, they will return it back to you. This will be at the expense of TEKshop or the Manufacturer.
** Return To Base – In the case of a claim under warranty, you will be responsible for returning the device back to TEKshop, at your expense. TEKshop will then carry the repair and return the device back to you. The return shipping will be at the expense of TEKshop.
*** All PC Components and Accessories will have Return To Base Warranty.
All graded items only include essential accessories. In most cases, just a charger.
ISO 13406-2 Pixel Policy Applies on refurbished products (1-2 dead pixels acceptable)
Here at TEKshop, we have devised an accurate grading policy to ensure we deliver products to our customers with clear and concise information on their condition, both physically and functionally. Please take a moment to review our gradings.
Brand New
Sealed item
Original retail packaging
12 Month manufacturer warranty
Backed up with 12 month TEKshop collect and return warranty
Open Box
Box has been opened but goods are in 'like-new' condition
Original retail packaging / OEM box
Casing may have very minor handling marks from inspection
12 Month collect and return warranty from manufacturer or TEKshop
Grade A
Device will be in excellent condition with minimal, to no, signs of use
May have light scratches/marks/blemishes
Fully functional and updated to the latest operating system/firmware
Professionally refurbished (tested, inspected and cleaned) by qualified specialist
Original accessories, may come in generic packaging
12 month collect and return warranty from manufacturer or TEKshop
Grade B
Device will be in good condition with signs of usage
May have visible scratches/marks/blemishes
Fully functional and updated to the latest operating system/firmware
Professionally refurbished (tested, inspected and cleaned) by qualified specialist
Original accessories, may come in generic packaging
12 month return to base warranty from TEKshop
Warranty
We stand by our products!
All of our products are covered by a warranty unless stated otherwise on the listing (usually under the conditions tab. This warranty covers manufacturing defects and hardware faults that arise within the first 6-12 months of ownership.
All orders are posted with a VAT invoice in the box showing the date of purchase, price and VAT details. Please keep this invoice safe as it is sometimes required for warranty claims. You are of course welcome to contact us for a replacement invoice if needed, and we can also email copies if you would like a digital version.
Please note: Any item delivered damaged must be reported to us within 48 hours of receipt.
In the event of a fault developing in the first 14 days of receiving your purchase, please get in touch with us as soon as possible, we will help you with troubleshooting and resolving the issue. If a fault develops after 30 days, you will need to get in touch with the manufacturer to open a warranty claim. This will usually involve letting them know what has gone wrong and they will arrange for the issue to be rectified for you. If for any reason the manufacturer rejects the warranty claim, or you have any other difficulties please contact us and we will be more than happy to help.
