We take great pride in the products we supply and are glad to provide detailed information on each products condition. All our items range from brand new to refurbished - you can find more details in the condition tab below.
Warranty
12 Months
Cover against manufacturing faults or defects found during the warranty period. The warranty provided does not cover accidental damage or misuse. Further details can be found in the warranty tab below.
Delivery
Next Working Day Delivery on Orders Before 2pm
Enjoy lightning fast same day dispatch with next working day delivery* on all orders placed before 2pm. Plus, it's FREE for the UK mainland and you'll get a text from our courier with an hour long timeslot on the day of delivery. Peace of mind with TEKshop.
Very small, cheaper items may occasionally be sent with Royal Mail Untracked First Class. Examples include VPN timecards or Serial Number Keys.
Returns
30 Day Money Back Returns
Changed your mind? No problem, our 30-day return program allows returns up to 30 days from the date of purchase. Just make sure it's in as new condition with the original packaging.
Acer Predator Helios Neo 16 AI 16-inch: Serious Gaming Power. Fast, Vivid and Ready.
Built for demanding gaming and intensive everyday workloads, the Acer Predator Helios Neo 16 AI combines an Intel Core Ultra 9 275HX processor with NVIDIA GeForce RTX 5070 graphics. Its 16-inch WQXGA display delivers a sharp 2560 x 1600 resolution, a fast 240Hz refresh rate and 100% DCI-P3 colour coverage.
At a Glance
Core Ultra Power
Intel Core Ultra 9 275HX processor with 24 cores and speeds up to 5.4GHz.
240Hz WQXGA Display
16-inch anti-glare IPS screen with 2560 x 1600 resolution, 500 nits brightness and 100% DCI-P3 coverage.
Memory & Storage
16GB DDR5-6400 memory and a 1TB M.2 PCIe 4.0 NVMe SSD.
Fast Connectivity
Wi-Fi 6E, Bluetooth 5.4 and 5 Gigabit Ethernet keep you connected.
Robust Portable Design
The Shale Black chassis measures 356.8 x 275.5 x 23.9mm and weighs 2.70kg.
Windows 11 Home
Windows 11 Home 64-bit provides the operating system for work, play and everyday use.
High-Speed Visuals on a WQXGA Canvas
The 16-inch IPS display combines a crisp 2560 x 1600 WQXGA resolution with a smooth 240Hz refresh rate. Its 500 nits brightness, anti-glare matt finish and 100% DCI-P3 coverage deliver clear, vibrant visuals for gaming and content.
The NVIDIA GeForce RTX 5070 graphics processor brings 8GB of GDDR7 memory and supports up to 115W. Integrated Intel Graphics provides an additional graphics option for everyday use.
Flagship Processing for Demanding Workloads
With 24 cores and speeds up to 5.4GHz, the Intel Core Ultra 9 275HX is designed for demanding applications and responsive multitasking. Intel AI Boost NPU support adds dedicated AI acceleration to the system.
The 16GB of DDR5-6400 memory helps keep everyday use responsive, while the 1TB M.2 PCIe 4.0 NVMe SSD provides fast storage for your applications and files. A 90Wh lithium-ion battery supports mobile use away from the mains.
A Full Suite of Modern Connections
Connect displays and accessories through Thunderbolt 4, two USB-C 3.2 Gen 2 ports, one USB-A 3.2 Gen 1 port and two USB-A 3.2 Gen 2 ports. HDMI 2.1, a microSD card reader and a 3.5mm headphone/microphone combo jack add further flexibility.
Killer Wi-Fi 6E, Bluetooth 5.4 and 5 Gigabit Ethernet support fast networking options. A Full HD 1920 x 1080 webcam and built-in three-microphone array make the laptop ready for video calls.
PERFORMANCE
Processor | CPU
Intel Core Ultra 9 275HX (24 cores, up to 5.4GHz)
Memory | RAM
16GB DDR5-6400 (2 x 8GB SO-DIMM)
Storage Type
SSD
Solid State Drive | SSD
1TB M.2 PCIe 4.0 NVMe
Hard Disk Drive | HDD
None
Graphics | GPU
NVIDIA GeForce RTX 5070 8GB GDDR7, up to 115W; integrated Intel Graphics
1x USB-A 3.2 Gen 1 2x USB-A 3.2 Gen 2 2x USB-C 3.2 Gen 2 1x Thunderbolt 4 1x HDMI 2.1 1x RJ-45 Ethernet 1x 3.5mm combo headphone/microphone 1x DC-in USB-C Power Delivery charging
Condition
The item in this listing is: Brand New
Brand New
New, unopened, and unused products with full warranty and support.
Open Box
‘Open Box’ means that the item cannot be sold as new – a mix of cancelled, undelivered orders, and warranty replacement products.
Box has been opened but device has never been used.
Item is in ‘as new’ condition, may have the odd minor handling mark.
Most likely retail packaging or may be in replacement box.
12 Month Collect and Return Warranty* (Manufacturer/ TEKshop).
Refurbished Products
Love technology but hate the cost? Then why not consider a refurbished device for your next purchase? Not only will you be helping to save the environment, but you'll also be saving some money!
Refurbished products offer the same reliability and performance as new products, but for a lower price. Many customers choose to buy refurbished, as it's a great way to do your bit for the planet without giving up the things you love. And the icing on the cake? You're also covered by a minimum 12 month warranty on all products. It pays to go green!
Grade A - Excellent
‘Grade A’ means that the item is in excellent condition – a mix of ex-display, up-to 14-day customer returns and slightly imperfect products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in excellent condition, likely will only have minor marks.
May have retail packaging or may be in replacement box.
12 Month Collect and Return Warranty* (Manufacturer/TEKshop).
Grade B - Very Good
‘Grade B’ means that the item is in very good condition - a mix of ex-demo, up-to 30-day customer returns and imperfect products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in very good condition, will have visible marks and scratches.
May have retail packaging or may be in replacement box.
12 Month Return to Base Warranty** (TEKshop)
Grade C - Good
‘Grade C’ means that the item is in good condition - a mix of ex-demo, up-to 60-day customer returns and minor damaged products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in good condition, will have moderate marks and scratches.
May have retail packaging or may be in replacement box.
12 Month Return to Base Warranty** (TEKshop).
Types of Warranty
*Collect and Return – In the case of a claim under warranty, TEKshop or the Manufacturer will arrange collection and once the repair is completed, they will return it back to you. This will be at the expense of TEKshop or the Manufacturer.
** Return To Base – In the case of a claim under warranty, you will be responsible for returning the device back to TEKshop, at your expense. TEKshop will then carry the repair and return the device back to you. The return shipping will be at the expense of TEKshop.
*** All PC Components and Accessories will have Return To Base Warranty.
All graded items only include essential accessories. In most cases, just a charger.
ISO 13406-2 Pixel Policy Applies on refurbished products (1-2 dead pixels acceptable)
Here at TEKshop, we have devised an accurate grading policy to ensure we deliver products to our customers with clear and concise information on their condition, both physically and functionally. Please take a moment to review our gradings.
Brand New
Sealed item
Original retail packaging
12 Month manufacturer warranty
Backed up with 12 month TEKshop collect and return warranty
Open Box
Box has been opened but goods are in 'like-new' condition
Original retail packaging / OEM box
Casing may have very minor handling marks from inspection
12 Month collect and return warranty from manufacturer or TEKshop
Grade A
Device will be in excellent condition with minimal, to no, signs of use
May have light scratches/marks/blemishes
Fully functional and updated to the latest operating system/firmware
Professionally refurbished (tested, inspected and cleaned) by qualified specialist
Original accessories, may come in generic packaging
12 month collect and return warranty from manufacturer or TEKshop
Grade B
Device will be in good condition with signs of usage
May have visible scratches/marks/blemishes
Fully functional and updated to the latest operating system/firmware
Professionally refurbished (tested, inspected and cleaned) by qualified specialist
Original accessories, may come in generic packaging
12 month return to base warranty from TEKshop
Warranty
We stand by our products!
All of our products are covered by a warranty unless stated otherwise on the listing (usually under the conditions tab. This warranty covers manufacturing defects and hardware faults that arise within the first 6-12 months of ownership.
All orders are posted with a VAT invoice in the box showing the date of purchase, price and VAT details. Please keep this invoice safe as it is sometimes required for warranty claims. You are of course welcome to contact us for a replacement invoice if needed, and we can also email copies if you would like a digital version.
Please note: Any item delivered damaged must be reported to us within 48 hours of receipt.
In the event of a fault developing in the first 14 days of receiving your purchase, please get in touch with us as soon as possible, we will help you with troubleshooting and resolving the issue. If a fault develops after 30 days, you will need to get in touch with the manufacturer to open a warranty claim. This will usually involve letting them know what has gone wrong and they will arrange for the issue to be rectified for you. If for any reason the manufacturer rejects the warranty claim, or you have any other difficulties please contact us and we will be more than happy to help.
