We take great pride in the products we supply and are glad to provide detailed information on each products condition. All our items range from brand new to refurbished - you can find more details in the condition tab below.
Warranty
12 Months
Cover against manufacturing faults or defects found during the warranty period. The warranty provided does not cover accidental damage or misuse. Further details can be found in the warranty tab below.
Delivery
Next Working Day Delivery on Orders Before 2pm
Enjoy lightning fast same day dispatch with next working day delivery* on all orders placed before 2pm. Plus, it's FREE for the UK mainland and you'll get a text from our courier with an hour long timeslot on the day of delivery. Peace of mind with TEKshop.
Very small, cheaper items may occasionally be sent with Royal Mail Untracked First Class. Examples include VPN timecards or Serial Number Keys.
Returns
30 Day Money Back Returns
Changed your mind? No problem, our 30-day return program allows returns up to 30 days from the date of purchase. Just make sure it's in as new condition with the original packaging.
The Acer Predator Helios Neo 16 AI combines an Intel Core Ultra 7 255HX processor with NVIDIA GeForce RTX 5070 Laptop graphics for demanding gaming and creative workloads. Its 16-inch WQXGA 240Hz display, fast 1TB NVMe SSD and AI-capable hardware make it a strong choice for users who want desktop-class performance in a portable format.
At a Glance
Core Ultra Power
Intel Core Ultra 7 255HX processor with 20 cores and speeds up to 5.2GHz.
240Hz WQXGA Display
16-inch 2560x1600 IPS screen with a 240Hz refresh rate, 500 nits brightness and 100% DCI-P3 coverage.
Memory & Storage
16GB DDR5-6400 memory and a 1TB M.2 PCIe 4.0 NVMe SSD.
Fast Connectivity
Killer Wi-Fi 6E, Bluetooth 5.4, 5 Gigabit Ethernet and Thunderbolt 4 are joined by HDMI 2.1 and a microSD card reader.
Portable Shale Black
The 2.70kg chassis measures 356.8 x 275.5 x 23.9mm and includes a 90Wh battery.
Windows 11 Home
Windows 11 Home provides the operating system in English.
Serious Processing with AI Acceleration
The Intel Core Ultra 7 255HX features 20 cores and speeds of up to 5.2GHz, providing a powerful foundation for gaming, multitasking and demanding applications. With 16GB of DDR5-6400 memory, the Helios Neo 16 AI is equipped for responsive everyday use and intensive workloads.
Intel AI Boost delivers up to 13 TOPS of NPU performance for compatible AI tasks, while Windows 11 Home provides a modern platform for work and entertainment. The 1TB PCIe 4.0 NVMe SSD offers fast solid-state storage for applications, games and files.
High-Refresh Detail on a 16-Inch Canvas
The 16-inch WQXGA IPS display delivers a sharp 2560x1600 resolution and a fast 240Hz refresh rate. Its anti-glare finish, 500 nits brightness and 100% DCI-P3 coverage provide a detailed, colour-rich viewing experience.
NVIDIA G-SYNC helps coordinate the display and graphics output for smoother compatible gameplay. The NVIDIA GeForce RTX 5070 Laptop GPU includes 8GB of GDDR7 memory and supports up to 115W of graphics power.
Flexible Connections for Gaming and Creation
Connect displays and peripherals through Thunderbolt 4, USB-C, three USB-A ports and HDMI 2.1. A 3.5mm combo audio jack, microSD card reader and RJ-45 Ethernet port add practical flexibility for accessories, networking and media.
Killer Wi-Fi 6E AX1675i with 2x2 connectivity and Bluetooth 5.4 support wireless networking and compatible devices. DTS:X Ultra audio is delivered through two built-in speakers, while the Full HD 1080p IR webcam and dual microphones support clear video communication.
PERFORMANCE
Processor | CPU
Intel Core Ultra 7 255HX (20 cores, up to 5.2GHz)
Memory | RAM
16GB DDR5-6400 SO-DIMM
Storage Type
SSD
Solid State Drive | SSD
1TB M.2 PCIe 4.0 NVMe
Hard Disk Drive | HDD
None
Graphics | GPU
NVIDIA GeForce RTX 5070 Laptop GPU, 8GB GDDR7, up to 115W; integrated Intel Graphics
Full-size 4-zone RGB backlit UK keyboard with numeric keypad
Colour
Shale Black
Dimensions (WxDxH)
356.8 x 275.5 x 23.9 mm
Weight
2.70kg
FEATURES
Operating System
Windows 11 Home
Ethernet
5 Gigabit Ethernet
Wireless
Killer Wi-Fi 6E AX1675i, 2x2
Operating System
Windows 11 Home
Bluetooth
Bluetooth 5.4
Fingerprint Reader
None
Optical Drive
None
Other
Intel AI Boost NPU up to 13 TOPS, NVIDIA G-SYNC, Kensington lock slot, TPM 2.0
Ports
1x USB-A 3.2 Gen 1 2x USB-A 3.2 Gen 2 1x USB-C 3.2 Gen 2 with Thunderbolt 4 1x USB-C 3.2 Gen 2 1x HDMI 2.1 1x RJ-45 Ethernet 1x 3.5mm combo audio jack 1x microSD card reader
Condition
The item in this listing is: Brand New
Brand New
New, unopened, and unused products with full warranty and support.
Open Box
‘Open Box’ means that the item cannot be sold as new – a mix of cancelled, undelivered orders, and warranty replacement products.
Box has been opened but device has never been used.
Item is in ‘as new’ condition, may have the odd minor handling mark.
Most likely retail packaging or may be in replacement box.
12 Month Collect and Return Warranty* (Manufacturer/ TEKshop).
Refurbished Products
Love technology but hate the cost? Then why not consider a refurbished device for your next purchase? Not only will you be helping to save the environment, but you'll also be saving some money!
Refurbished products offer the same reliability and performance as new products, but for a lower price. Many customers choose to buy refurbished, as it's a great way to do your bit for the planet without giving up the things you love. And the icing on the cake? You're also covered by a minimum 12 month warranty on all products. It pays to go green!
Grade A - Excellent
‘Grade A’ means that the item is in excellent condition – a mix of ex-display, up-to 14-day customer returns and slightly imperfect products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in excellent condition, likely will only have minor marks.
May have retail packaging or may be in replacement box.
12 Month Collect and Return Warranty* (Manufacturer/TEKshop).
Grade B - Very Good
‘Grade B’ means that the item is in very good condition - a mix of ex-demo, up-to 30-day customer returns and imperfect products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in very good condition, will have visible marks and scratches.
May have retail packaging or may be in replacement box.
12 Month Return to Base Warranty** (TEKshop)
Grade C - Good
‘Grade C’ means that the item is in good condition - a mix of ex-demo, up-to 60-day customer returns and minor damaged products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in good condition, will have moderate marks and scratches.
May have retail packaging or may be in replacement box.
12 Month Return to Base Warranty** (TEKshop).
Types of Warranty
*Collect and Return – In the case of a claim under warranty, TEKshop or the Manufacturer will arrange collection and once the repair is completed, they will return it back to you. This will be at the expense of TEKshop or the Manufacturer.
** Return To Base – In the case of a claim under warranty, you will be responsible for returning the device back to TEKshop, at your expense. TEKshop will then carry the repair and return the device back to you. The return shipping will be at the expense of TEKshop.
*** All PC Components and Accessories will have Return To Base Warranty.
All graded items only include essential accessories. In most cases, just a charger.
ISO 13406-2 Pixel Policy Applies on refurbished products (1-2 dead pixels acceptable)
Here at TEKshop, we have devised an accurate grading policy to ensure we deliver products to our customers with clear and concise information on their condition, both physically and functionally. Please take a moment to review our gradings.
Brand New
Sealed item
Original retail packaging
12 Month manufacturer warranty
Backed up with 12 month TEKshop collect and return warranty
Open Box
Box has been opened but goods are in 'like-new' condition
Original retail packaging / OEM box
Casing may have very minor handling marks from inspection
12 Month collect and return warranty from manufacturer or TEKshop
Grade A
Device will be in excellent condition with minimal, to no, signs of use
May have light scratches/marks/blemishes
Fully functional and updated to the latest operating system/firmware
Professionally refurbished (tested, inspected and cleaned) by qualified specialist
Original accessories, may come in generic packaging
12 month collect and return warranty from manufacturer or TEKshop
Grade B
Device will be in good condition with signs of usage
May have visible scratches/marks/blemishes
Fully functional and updated to the latest operating system/firmware
Professionally refurbished (tested, inspected and cleaned) by qualified specialist
Original accessories, may come in generic packaging
12 month return to base warranty from TEKshop
Warranty
We stand by our products!
All of our products are covered by a warranty unless stated otherwise on the listing (usually under the conditions tab. This warranty covers manufacturing defects and hardware faults that arise within the first 6-12 months of ownership.
All orders are posted with a VAT invoice in the box showing the date of purchase, price and VAT details. Please keep this invoice safe as it is sometimes required for warranty claims. You are of course welcome to contact us for a replacement invoice if needed, and we can also email copies if you would like a digital version.
Please note: Any item delivered damaged must be reported to us within 48 hours of receipt.
In the event of a fault developing in the first 14 days of receiving your purchase, please get in touch with us as soon as possible, we will help you with troubleshooting and resolving the issue. If a fault develops after 30 days, you will need to get in touch with the manufacturer to open a warranty claim. This will usually involve letting them know what has gone wrong and they will arrange for the issue to be rectified for you. If for any reason the manufacturer rejects the warranty claim, or you have any other difficulties please contact us and we will be more than happy to help.
